Professional Services – Special Terms
These terms for professional services (“Service Terms”) apply when an individual or business (“Customer”) orders one or more of the professional services (“Professional Services”) described below from one.com (“Company”).
It should be noted that some Professional Services are delivered in part by other companies within the same company group as Company.
These Service Terms apply in addition to the general terms and conditions available at Terms and Conditions (“General Terms”). Definitions (words with capital letters) have the same meaning as in the General Terms if they are not defined in these Service Terms.
In addition to the provisions in the General Terms, Company specifically reserves the right to decline any order for Professional Services if Customer offers/intents to offer services or products of an objectionable nature, as determined at Company’s sole discretion.
Customer is solely responsible for its website and for all content sent to Company and/or uploaded, linked, distributed, or otherwise made available on Customer’s website(s) or in advertisements, including but not limited to text, data, graphics, images, photos, and video files (“Customer Content”). Company does not monitor, review, or verify Customer Content and assumes no responsibility for its legality, accuracy, or effects. Customer is solely responsible for resolving any claims, disputes, or legal obligations related to Customer Content. Customer warrants that Customer Content (i) does not infringe third-party intellectual property rights (e.g., copyrights, trademarks, patents), (ii) complies with all applicable laws, including those governing privacy, data protection, and online content, and (iii) does not contain unlawful, offensive, defamatory, obscene, or inappropriate material.
All Customer Content shall be the property of Customer. Customer hereby grants to Company and any publisher of adverts, if applicable, a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, edit, publicly display, broadcast, make available and distribute the Customer Content and the Customer’s website, insofar as this is necessary for the Professional Services.
WEBSITE CREATION SERVICES (“DO IT FOR ME/DIFM”)
The following terms apply when Customer orders services where Company assists Customer with initial setup of a website based on the Website Builder product, Do It For Me Services (“DIFM”). With DIFM, Company will deliver a professionally designed and fully functional website with a responsive design, SEO-friendly structure and content.
Ordering DIFM: DIFM is offered in different packages which are ordered by Customer on Company’s website or via email (“DIFM Order”). The fees, term, number of pages included, meetings, changes included, and other details will vary depending on the package chosen at the time of the DIFM Order. The website will under normal circumstances be delivered within 30 days from receiving payment and content.
Fees: DIFM services are paid as a one-time set-up fee and subsequent monthly or annual package fees as described in the DIFM Order. Company will not start the DIFM services before the first payment has been received.
Customer content: Customer should provide all content (e.g., text, images, branding material) to Company. If the information necessary is not provided by Customer as instructed, Company is entitled to create the ordered product to the best of its knowledge or decide to not provide the DIFM services.
Company provided content: Company may assist with stock images and licensed images and other content if specifically agreed. If Company provides sample documents and text required by law (ex. Imprints, privacy policies, cookie banners), Customer must verify that they are fit for purpose and Company has no liability for the contents, accurateness or completeness of such materials. If content is created by Company, it may only be used on the Customer’s website. It should be noted that templates are used by Company and that similar or identical combinations of elements can be provided to several customers.
Software License: The DIFM services include access to proprietary software (ex. CMS Application, Privacy Policy/Consent Generator, Booking tools etc.) (“Company Software”). All copyrights and other intellectual property rights as well as exploitation rights to the Company Software in all forms of expression, including all software components and all further developments, improvements and adaptations as well as all copies and the design, structure, design, source code and content provided by Company for a website, belong exclusively to Company and/or its technology partners/Licensors. Customer is granted a non-exclusive, non-transferable, non-sublicensable and revocable right of use to the Company Software for the duration of the Agreement, which is limited in time and content to the purposes of DIFM. Customer is not allowed to use the Company Software for any other purpose, including but not limited to providing services to third parties. Customer has no right to reproduce, provide, make available or edit the Company Software. Reverse engineering, other methods for determining the source code of the Company Software or creating derivative works from it are expressly prohibited. Upon termination of the DIFM services, the right to use the Company Software expires.
Term and termination: Customer may terminate the DIFM Services as specified in the Order. It is not possible to downgrade from DIFM service packages. Upon termination, Customer may download the Customer Content (for the avoidance of doubt, excluding material created/provided by Company) in machine readable format.
ADVERTISING SERVICES
The following terms apply when Customer orders advertising services (“Advertising Services”) from Company.
Advertising Services can consist of different elements, such as Search Engine Optimization, Google search and banner advertising, advertising through a publisher network, Google campaigns etc.
Ordering Advertising Services: Advertising services are ordered by Customer on Company’s website or via email (“Advertising Services Order”). The specifics in each case, including term, fees and budget, are specified in the Advertising Services Order.
Fees: If Customer and Company have agreed on a certain advertising budget, the agreed budget will be charged in connection with the rest of the Customer’s subscription. The budget is non-refundable.
Content: Customer shall supply Company with all content required for advertising, including logos, trademarks and distinctive signs. For the Advertising Services to be successful, Customer must continually cooperate with Company. In some cases, Company may carry out changes to the text of the Customer website and in other cases, Customer will actively need to make amendments to text and source code based on Company’s suggestions. Company may create material in connection with the advertising services, such as texts, images and graphics, to complement Customer’s materials. The ownership of such material rests with Company and Company may re-use such material with other customers, provided that Customer Content is not included
No guaranteed results: Although Company will use best effort and knowledge to obtain a desired result (e.g. a better ranking, more website visitors, higher conversion, higher brand awareness or similar), Company does not guarantee that the Advertising Services will result in a certain outcome and specifically disclaims liability for any negative effects which may results from the advertising services.
Ad accounts: For advertising through Google and Meta, Company will create an ads accounts for the purpose of processing advertising campaigns for Customer, which will be managed by Company for the duration of the advertising campaign. For the purposes of measurement and campaign optimization, Company is entitled to link the ads account of the Customer’s website with the campaign. Customer has no right to access the ads accounts.
Personal Data: Customer understands that the advertising services are likely to result in personal data being transferred to third party processors like Google and Meta and that it is Customer’s responsibility to inform its visitors and users about this as required by law.
Third Party Terms: Google’s analytics terms of use apply https://www.google.com/analytics
Facebook terms of use apply https://developers.facebook.com/terms/
PREMIUM CARE SERVICES
The following terms apply when Customer orders premium support services (“Premium Care”) from Company.
Ordering Premium Care: Customers requiring support services beyond the standard support, are offered “Premium Care” packages at an additional cost. Premium care packages are ordered by Customer on Company’s website or via email (“Premium Care Order”). The details and service levels are specified in the Premium Care Order.
No guarantee: Although Company will do its best to assist with any issues, Company cannot guarantee the successful resolution of all problems as the complexity and nature of the damage may vary. The processing time may vary depending on the scope and complexity of the problem.
