Chat support is available to assist you 24/7

Chat support at offers you advice when you need it, even when this is outside of regular working hours. For example, if you have a problem in the middle of the night, just go to the Support pages where you find the Live chat by clicking the Help button. In the support section, you also find all our FAQs and guides. If you need more help, you can always write us an email. In that case, you will receive an answer within 24 hours - though often sooner.

Support at includes, among other things, the following elements:

Chat support open 24/7
Assistance 365 days a year
Multilingual assistance
Email support
Technical support
Chat support on subscription and sales-related questions

How may I help you?

Most people don't like to wait to get help to solve a problem or to get an answer to a question. At we know that our clients want an answer within the shortest possible time. This is one of the things that make our chat support such a popular service.

One of the advantages of chat support compared to phone support is that it is easy for our supporters to check settings, scripts and other files on your website. This would be almost impossible to explain over the phone. Another reason why we have chosen to offer support via chat is that contacting the chat support is free and accessible from every computer with an Internet connection.

Of course for some people, this means that they need adjust to using chat or mail support instead of speaking to a person over the phone. But most people who try our Live Chat discover that it is very efficient and personal at the same time. All enquiries are answered by our dedicated and skilled supporters who are ready to help you whenever you need it.

Live Chat support

Chat support has made it possible for to provide support without practically any waiting time. Not only in the daytime, but around the clock, 365 days a year. In peak demand situations, a brief waiting time may occur for chat support, but no one will be forgotten and everyone will get an answer to their question.

Chat support is a good addition to mail-based support. Chat support has the advantage that the waiting time is limited to an absolute minimum because the dialogue with the support employee takes place in real time. You get assistance instantly. offers chat support 24-hours a day. In the daytime, we provide support in a number of different languages, while at night, we provide support in English.

Email support responds within 24 hours

If you prefer an alternative to chat, our support assistance is also available via email. On's support page you can find a form to fill out with your domain name and a description of the problem for which you need assistance. After sending the form to, we will send you an automated reply, confirming that we have received your email. Please do not reply to the automated email, because it is a no-reply address. However, in the automated mail you will find a link, and if you open this link you can add additional details and comments to your enquiry. You will also be able to read our answer to your question on the link. We guarantee that we will answer your email within 24 hours. Though in general most mail support enquiries are answered by within a couple of hours.

If your question is regarding technical issues related to our products and services, please send the form to our support department. If your question concerns payment or invoices, a domain transfer or renewal of subscriptions, please direct the form to our sales department.