I have been a one.com customer for many years, and I would like to express my sincere appreciation for the excellent customer service I received from Theodore.
I contacted support regarding the high annual renewal cost of my company's website and email services, which had become increasingly difficult to afford.
Theodore was extremely professional, patient, understanding, and genuinely willing to help. He carefully reviewed my situation, offered a two-week courtesy extension, and helped me identify a more appropriate Website Builder plan that allowed me to reduce unnecessary expenses.
What I appreciated most was his kindness and willingness to find a practical solution rather than simply insisting on payment.
Although I still believe one.com's renewal prices could be more competitive, the customer service provided by Theodore was outstanding.
Thank you very much, Theodore, for your patience, professionalism, and exceptional support. Employees like you make a real difference in the customer experience.
Simple query late at night. Dealt with promptly and efficiently. One of the best chat experiences I have.
I actually feel like a copmputer Wizard! well not exactly and because of the help and support the One.com team gave me I maged to get the charities website up and running with only a small delay, thank you, one, com team especially Lovely you were Lovely! asnd really helped
We are merely sustaining the website. When issues arose, we received professional assistance on resolving them, along with explanations of the reasons and methods involved. They invested considerable effort in assisting us.
fast, efficient, helpful, the agent, Ralph M. was 10/10! :-)
Very good customer service
Outstanding chat support from this provider. I have been with this company for many years and whenever I have needed support the chat has come through. You get to real people quickly if you need it and they keep helping until you have sorted out your problem. Not sure if it is 24/7 but I have never needed to wait long to talk to someone. I am not an expert and yet we have always achieved success together. Well done!
I've used one.com for many years and I've always found them reasonable value and the customer support is second to none
I have been a one.com customer for many years, and I would like to express my sincere appreciation for the excellent customer service I received from Theodore.
I contacted support regarding the high annual renewal cost of my company's website and email services, which had become increasingly difficult to afford.
Theodore was extremely professional, patient, understanding, and genuinely willing to help. He carefully reviewed my situation, offered a two-week courtesy extension, and helped me identify a more appropriate Website Builder plan that allowed me to reduce unnecessary expenses.
What I appreciated most was his kindness and willingness to find a practical solution rather than simply insisting on payment.
Although I still believe one.com's renewal prices could be more competitive, the customer service provided by Theodore was outstanding.
Thank you very much, Theodore, for your patience, professionalism, and exceptional support. Employees like you make a real difference in the customer experience.
Simple query late at night. Dealt with promptly and efficiently. One of the best chat experiences I have.
I actually feel like a copmputer Wizard! well not exactly and because of the help and support the One.com team gave me I maged to get the charities website up and running with only a small delay, thank you, one, com team especially Lovely you were Lovely! asnd really helped
We are merely sustaining the website. When issues arose, we received professional assistance on resolving them, along with explanations of the reasons and methods involved. They invested considerable effort in assisting us.
fast, efficient, helpful, the agent, Ralph M. was 10/10! :-)
Very good customer service
Outstanding chat support from this provider. I have been with this company for many years and whenever I have needed support the chat has come through. You get to real people quickly if you need it and they keep helping until you have sorted out your problem. Not sure if it is 24/7 but I have never needed to wait long to talk to someone. I am not an expert and yet we have always achieved success together. Well done!
I've used one.com for many years and I've always found them reasonable value and the customer support is second to none
I have been a one.com customer for many years, and I would like to express my sincere appreciation for the excellent customer service I received from Theodore.
I contacted support regarding the high annual renewal cost of my company's website and email services, which had become increasingly difficult to afford.
Theodore was extremely professional, patient, understanding, and genuinely willing to help. He carefully reviewed my situation, offered a two-week courtesy extension, and helped me identify a more appropriate Website Builder plan that allowed me to reduce unnecessary expenses.
What I appreciated most was his kindness and willingness to find a practical solution rather than simply insisting on payment.
Although I still believe one.com's renewal prices could be more competitive, the customer service provided by Theodore was outstanding.
Thank you very much, Theodore, for your patience, professionalism, and exceptional support. Employees like you make a real difference in the customer experience.
Simple query late at night. Dealt with promptly and efficiently. One of the best chat experiences I have.
I actually feel like a copmputer Wizard! well not exactly and because of the help and support the One.com team gave me I maged to get the charities website up and running with only a small delay, thank you, one, com team especially Lovely you were Lovely! asnd really helped
We are merely sustaining the website. When issues arose, we received professional assistance on resolving them, along with explanations of the reasons and methods involved. They invested considerable effort in assisting us.
fast, efficient, helpful, the agent, Ralph M. was 10/10! :-)
Very good customer service
Outstanding chat support from this provider. I have been with this company for many years and whenever I have needed support the chat has come through. You get to real people quickly if you need it and they keep helping until you have sorted out your problem. Not sure if it is 24/7 but I have never needed to wait long to talk to someone. I am not an expert and yet we have always achieved success together. Well done!
I've used one.com for many years and I've always found them reasonable value and the customer support is second to none
Eeve helped me with my issue, very efficient and polite, if only everyone were as good.
I contacted their help desk and got the help I needed, The service was excellent and my issue was resolved in no time.
Just got super good support by MARKTWIN at One.com. Very thorough and knows what hes doing. Super friendly and service minded. Sorted out my problems by guiding me with a few steps.
Great Customer Service. Today I was helped by MARKTWIN using the chat support regarding an issue on one of my domains, he was very kind and prompt. It's not the first time I had to reach out to them and I can only recommend their efforts.
Support from stuff (Rafael personally was great)
I received a great help from Nevea of the support team explaining why I was charged extra for the Website Builder,add-on, in case your website contains more than one (no pun intended :-) ) page. Pages removed, and so is the add-on.
Denn at customer support. What a service, she helped me a lot. Very detailed description on what to do and very patient.
Denn from the support was a great help!
The suspension of my website without a warning wasn't great but the support was :)
Eeve helped me with my issue, very efficient and polite, if only everyone were as good.
I contacted their help desk and got the help I needed, The service was excellent and my issue was resolved in no time.
Just got super good support by MARKTWIN at One.com. Very thorough and knows what hes doing. Super friendly and service minded. Sorted out my problems by guiding me with a few steps.
Great Customer Service. Today I was helped by MARKTWIN using the chat support regarding an issue on one of my domains, he was very kind and prompt. It's not the first time I had to reach out to them and I can only recommend their efforts.
Support from stuff (Rafael personally was great)
I received a great help from Nevea of the support team explaining why I was charged extra for the Website Builder,add-on, in case your website contains more than one (no pun intended :-) ) page. Pages removed, and so is the add-on.
Denn at customer support. What a service, she helped me a lot. Very detailed description on what to do and very patient.
Denn from the support was a great help!
The suspension of my website without a warning wasn't great but the support was :)
Eeve helped me with my issue, very efficient and polite, if only everyone were as good.
I contacted their help desk and got the help I needed, The service was excellent and my issue was resolved in no time.
Just got super good support by MARKTWIN at One.com. Very thorough and knows what hes doing. Super friendly and service minded. Sorted out my problems by guiding me with a few steps.
Great Customer Service. Today I was helped by MARKTWIN using the chat support regarding an issue on one of my domains, he was very kind and prompt. It's not the first time I had to reach out to them and I can only recommend their efforts.
Support from stuff (Rafael personally was great)
I received a great help from Nevea of the support team explaining why I was charged extra for the Website Builder,add-on, in case your website contains more than one (no pun intended :-) ) page. Pages removed, and so is the add-on.
Denn at customer support. What a service, she helped me a lot. Very detailed description on what to do and very patient.
Denn from the support was a great help!
The suspension of my website without a warning wasn't great but the support was :)