I just got the chance to get guidance for uploading my Html to the correct server using SFTP.... This guidance was with the help from Denn.... This could not have been greater, and I do hope to get support from Denn every time I need, as this help was smooth and clear :) Thanks again for such a great experience solving my issue quickly and easy. / Michael
I needed support to learn the ropes of using one.com, and Denn was just great. Understood my questions and provided good answers that went beyond the minimum: clarified what i asked and also what I could have meant by my question, so as to leave no doubt I got the information I needed.
I had a great experience with one.com support. Both Rafael and Adrian were very helpful, patient, and professional. They answered all my questions clearly and took the time to explain the details I needed. I really appreciate their support, kindness, and excellent customer service. Thank you, Rafael and Adrian!
I accidentally deleted an important mail, but i didn't have the back up subscription. Nevertheless one.com had a back up regardless of my subscription situation. On top of that, they helped me get my emails back without having to adjust my subscription. I'm very grateful for all the support.
I used this host for many many years. So i am oldschool! Its difficult for me with ll the new ai and constantly changing looks and tecknique. It is still the best host for me, even i cant talt in the phone with the company anymore. So.. this review is for "Alyssa" who on the chat finally solved my problem. Also she gave me free upgrade for the rest of my 12 months period. Thank you Alyssa, so much for listening og having patience with the frustrated lady (thats me).
Best support ever experienced, any place possible. The support agents are always helpful, and always on your side. Its not the first time, but this time agent Krizzia was outstanding and showed big patience.
Other companies should learn from this company how to handle customer service. Thanks
Alyssa was really patient and helpful when I had some payment method issue.
Just had an amazingly helpful webchat with Krizzia from One.com support. As a 72 year old who struggles to navigate the complexities of clearing infected files from my website, Krizzia's help was incredibly thorough, patient and very human. With her help, I've deleted the infected files, got my website back online, created a new email on another account, and pointed it to my personal Gmail inbox. It's this kind of customer care, there when you need it, that distinguishes one.com from the competition. Many thanks
I just got the chance to get guidance for uploading my Html to the correct server using SFTP.... This guidance was with the help from Denn.... This could not have been greater, and I do hope to get support from Denn every time I need, as this help was smooth and clear :) Thanks again for such a great experience solving my issue quickly and easy. / Michael
I needed support to learn the ropes of using one.com, and Denn was just great. Understood my questions and provided good answers that went beyond the minimum: clarified what i asked and also what I could have meant by my question, so as to leave no doubt I got the information I needed.
I had a great experience with one.com support. Both Rafael and Adrian were very helpful, patient, and professional. They answered all my questions clearly and took the time to explain the details I needed. I really appreciate their support, kindness, and excellent customer service. Thank you, Rafael and Adrian!
I accidentally deleted an important mail, but i didn't have the back up subscription. Nevertheless one.com had a back up regardless of my subscription situation. On top of that, they helped me get my emails back without having to adjust my subscription. I'm very grateful for all the support.
I used this host for many many years. So i am oldschool! Its difficult for me with ll the new ai and constantly changing looks and tecknique. It is still the best host for me, even i cant talt in the phone with the company anymore. So.. this review is for "Alyssa" who on the chat finally solved my problem. Also she gave me free upgrade for the rest of my 12 months period. Thank you Alyssa, so much for listening og having patience with the frustrated lady (thats me).
Best support ever experienced, any place possible. The support agents are always helpful, and always on your side. Its not the first time, but this time agent Krizzia was outstanding and showed big patience.
Other companies should learn from this company how to handle customer service. Thanks
Alyssa was really patient and helpful when I had some payment method issue.
Just had an amazingly helpful webchat with Krizzia from One.com support. As a 72 year old who struggles to navigate the complexities of clearing infected files from my website, Krizzia's help was incredibly thorough, patient and very human. With her help, I've deleted the infected files, got my website back online, created a new email on another account, and pointed it to my personal Gmail inbox. It's this kind of customer care, there when you need it, that distinguishes one.com from the competition. Many thanks
I just got the chance to get guidance for uploading my Html to the correct server using SFTP.... This guidance was with the help from Denn.... This could not have been greater, and I do hope to get support from Denn every time I need, as this help was smooth and clear :) Thanks again for such a great experience solving my issue quickly and easy. / Michael
I needed support to learn the ropes of using one.com, and Denn was just great. Understood my questions and provided good answers that went beyond the minimum: clarified what i asked and also what I could have meant by my question, so as to leave no doubt I got the information I needed.
I had a great experience with one.com support. Both Rafael and Adrian were very helpful, patient, and professional. They answered all my questions clearly and took the time to explain the details I needed. I really appreciate their support, kindness, and excellent customer service. Thank you, Rafael and Adrian!
I accidentally deleted an important mail, but i didn't have the back up subscription. Nevertheless one.com had a back up regardless of my subscription situation. On top of that, they helped me get my emails back without having to adjust my subscription. I'm very grateful for all the support.
I used this host for many many years. So i am oldschool! Its difficult for me with ll the new ai and constantly changing looks and tecknique. It is still the best host for me, even i cant talt in the phone with the company anymore. So.. this review is for "Alyssa" who on the chat finally solved my problem. Also she gave me free upgrade for the rest of my 12 months period. Thank you Alyssa, so much for listening og having patience with the frustrated lady (thats me).
Best support ever experienced, any place possible. The support agents are always helpful, and always on your side. Its not the first time, but this time agent Krizzia was outstanding and showed big patience.
Other companies should learn from this company how to handle customer service. Thanks
Alyssa was really patient and helpful when I had some payment method issue.
Just had an amazingly helpful webchat with Krizzia from One.com support. As a 72 year old who struggles to navigate the complexities of clearing infected files from my website, Krizzia's help was incredibly thorough, patient and very human. With her help, I've deleted the infected files, got my website back online, created a new email on another account, and pointed it to my personal Gmail inbox. It's this kind of customer care, there when you need it, that distinguishes one.com from the competition. Many thanks
Amazing customer service. There are very few companies I have dealt with that come back so quickly and are so friendly, professional and knowledgeable!
My problem was resolved in no time. This is how customer service should work, and many companies could learn from ONE's customer service.
The chat bot quickly realized that I needed to get in contact with a support agent and it didn't take long (2 minutes) before I got to talk with support agent Marktwin. The support agent was very professional and helped me in a timely fashion. I'm extremely happy with one.com's support and especially Marktwin! 5/5!
Brilliant service from MarkTwin today - back up and running in 30 mins. Thank you
Great support from MARKTWIN at One.com, Easy to chat with and i got good answers to my questions.
MARKTWIN, did an amazing job in supporting me with some issues that I was facing.
I was facing issue with domain transfer , but one.com team was very helpful thats'why i could complete this , thanks to team one.com
Excellent and prompt customer service around 22:00 on a Saturday. Thank you.
Amazing customer service. There are very few companies I have dealt with that come back so quickly and are so friendly, professional and knowledgeable!
My problem was resolved in no time. This is how customer service should work, and many companies could learn from ONE's customer service.
The chat bot quickly realized that I needed to get in contact with a support agent and it didn't take long (2 minutes) before I got to talk with support agent Marktwin. The support agent was very professional and helped me in a timely fashion. I'm extremely happy with one.com's support and especially Marktwin! 5/5!
Brilliant service from MarkTwin today - back up and running in 30 mins. Thank you
Great support from MARKTWIN at One.com, Easy to chat with and i got good answers to my questions.
MARKTWIN, did an amazing job in supporting me with some issues that I was facing.
I was facing issue with domain transfer , but one.com team was very helpful thats'why i could complete this , thanks to team one.com
Excellent and prompt customer service around 22:00 on a Saturday. Thank you.
Amazing customer service. There are very few companies I have dealt with that come back so quickly and are so friendly, professional and knowledgeable!
My problem was resolved in no time. This is how customer service should work, and many companies could learn from ONE's customer service.
The chat bot quickly realized that I needed to get in contact with a support agent and it didn't take long (2 minutes) before I got to talk with support agent Marktwin. The support agent was very professional and helped me in a timely fashion. I'm extremely happy with one.com's support and especially Marktwin! 5/5!
Brilliant service from MarkTwin today - back up and running in 30 mins. Thank you
Great support from MARKTWIN at One.com, Easy to chat with and i got good answers to my questions.
MARKTWIN, did an amazing job in supporting me with some issues that I was facing.
I was facing issue with domain transfer , but one.com team was very helpful thats'why i could complete this , thanks to team one.com
Excellent and prompt customer service around 22:00 on a Saturday. Thank you.