Effective Date: 16 September 2026
Applies to: All one.com plans marketed with "Unlimited" storage or email, including Website Builder plans, Hosting plans, Email plans, and related add-ons (including Email Unlimited Addon).
This Fair Use Policy defines the acceptable use of storage and email accounts offered under one.com's plans marketed as "unlimited" across all product categories. It is intended to ensure that all customers enjoy reliable and consistent service while preventing misuse of the storage and email systems.
General use: one.com's unlimited products are intended for normal use by private individuals and small businesses. Usage that significantly exceeds what can reasonably be expected from this type of customer may be considered misuse of the fair use terms.
Standard Allocation:
Each Website Builder contract includes 200 GB of web storage as the fair-use baseline.
Customers with an Email Unlimited Add-on also receive 200 GB of mail storage that can grow 100GB each year if needed.
Each email plan includes a fair-use baseline of 500 email accounts per contract. When both are purchased, the combined fair-use total is effectively 400 GB (200 GB web + 200 GB mail).
Exceeding the Allocation:
The 200 GB (or combined 400 GB where applicable) limit is intended to cover the needs of the vast majority of customers.
One.com monitors storage and email account consumption and may request clarification if usage consistently exceeds these limits.
Productive Use Exception:
Where customers can demonstrate a legitimate need for additional space or additional email accounts for the normal operation of their website or mail services, one.com may grant additional storage or accounts on request at its sole discretion. Storage and email accounts provided under these plans is only for data required to operate and display the customer's website or email service.
The following activities are not considered fair use and may result in suspension or restriction: Using the space primarily for backup, archival, or media-only storage unrelated to the website or email service. Hosting file distribution services, e.g., large software repositories, peer-to-peer file sharing, or content delivery networks. Creating more than 500 email accounts on one subscription, beyond what is needed for normal SMB business or personal operations. Any activity that compromises the stability or security of the platform.
one.com reserves the right to monitor and inspect storage and email account usage to ensure compliance. This is done without accessing the recipients, subject and content of your emails.
Customers exceeding the fair-use allocation may be asked to reduce usage, upgrade to a suitable plan, or justify the excess.
Persistent or unreasonable overuse may result in service restrictions, suspension, or termination in line with the Terms & Conditions. one.com may update this Fair Use Policy from time to time.
The latest version will always be available on the one.com website.
Changes will take effect upon publication.
This Fair Use Policy is issued in the English language. one.com may provide this policy in additional languages. Any versions in a language other than English are provided for convenience only; in case of a dispute or discrepancy between the English version of this Fair Use Policy and any translation, the English version shall prevail.