Been with one.com for over 17 years. Had several domains hosted by them.
Support is second to none. Always on hand, friendly and helpful. Rafael whom i spoke with today, was very professional and helped me quickly yet again.
Thank you
Regards
iFix-YourPC com
Rafael in customer service is an absolute legend
Walked me step my step through my problem, super patient and clear
Quick reply and reassurance which was just what was needed. Thanks
Christian guided me through the process to update our PHP version so we would be covered by the recent fix. Very helpful and efficient.
Allways a pleasure to be helped by one.com. The people working there - especially Hergie today, are willing to help, explain and guide you through your trouble, issue or something you clearly could not know. That is why I am already years a client at one.com wiht more then 10 websites. Thank you.
Fast and clear support. I was helped by Denn and my problem was easily solved.
Also very friendly despite a high workload. Thumbs up from my side.
Impressive handling of today's PHP vulnerability!
Heard in the news on my way home about today's critical vulnerability. Action plan: Ouch, I'd rather go check and either close or upgrade our sites ASAP when home online.
One.com had everything perfectly handled, not awaiting manual accept given sitiation AND with almost hourly updates. Enjoy below.
And enjoy professional hosting with this quality at affordable price point. :-)
Monitoring - Progress is being made, and CalDAV and phpMyAdmin are back online again
We are actively monitoring the situation and will share further updates through here.
Oct 21, 2026 - 18:44 CEST
Update - All currently supported PHP version have now been patched.
Thats PHP 8.2, 8.3 8.4 & 8.5
Older version are still being worked on. We will keep you updated when this is done
Oct 21, 2026 - 16:52 CEST
Update - The PHP security update is available and is currently being rolled out to our systems. Our technical teams are working on the rollout with full dedication. As soon as it is completed, we will inform you via this status page.
Oct 21, 2026 - 16:41 CEST
Identified - As we implement countermeasures to prevent malicious activity, some services may be temporarily disrupted. This includes uploads to websites, direct database access and calendar synchronization with third-party email applications.
We are sorry for the inconvenience.
Oct 21, 2026 - 15:42 CEST
Investigating - We are aware of two recently discovered security vulnerabilities in PHP, a technology used by many websites.
These vulnerabilities could potentially be exploited by attackers, which is why they are being treated as a high priority across the industry.
Our technical teams are already preparing to implement the necessary security updates as soon as they become available.
Krizzia resolved my issue quickly and efficiently. She was very friendly, helpful, and professional throughout the process. Excellent customer service!
Been with one.com for over 17 years. Had several domains hosted by them.
Support is second to none. Always on hand, friendly and helpful. Rafael whom i spoke with today, was very professional and helped me quickly yet again.
Thank you
Regards
iFix-YourPC com
Rafael in customer service is an absolute legend
Walked me step my step through my problem, super patient and clear
Quick reply and reassurance which was just what was needed. Thanks
Christian guided me through the process to update our PHP version so we would be covered by the recent fix. Very helpful and efficient.
Allways a pleasure to be helped by one.com. The people working there - especially Hergie today, are willing to help, explain and guide you through your trouble, issue or something you clearly could not know. That is why I am already years a client at one.com wiht more then 10 websites. Thank you.
Fast and clear support. I was helped by Denn and my problem was easily solved.
Also very friendly despite a high workload. Thumbs up from my side.
Impressive handling of today's PHP vulnerability!
Heard in the news on my way home about today's critical vulnerability. Action plan: Ouch, I'd rather go check and either close or upgrade our sites ASAP when home online.
One.com had everything perfectly handled, not awaiting manual accept given sitiation AND with almost hourly updates. Enjoy below.
And enjoy professional hosting with this quality at affordable price point. :-)
Monitoring - Progress is being made, and CalDAV and phpMyAdmin are back online again
We are actively monitoring the situation and will share further updates through here.
Oct 21, 2026 - 18:44 CEST
Update - All currently supported PHP version have now been patched.
Thats PHP 8.2, 8.3 8.4 & 8.5
Older version are still being worked on. We will keep you updated when this is done
Oct 21, 2026 - 16:52 CEST
Update - The PHP security update is available and is currently being rolled out to our systems. Our technical teams are working on the rollout with full dedication. As soon as it is completed, we will inform you via this status page.
Oct 21, 2026 - 16:41 CEST
Identified - As we implement countermeasures to prevent malicious activity, some services may be temporarily disrupted. This includes uploads to websites, direct database access and calendar synchronization with third-party email applications.
We are sorry for the inconvenience.
Oct 21, 2026 - 15:42 CEST
Investigating - We are aware of two recently discovered security vulnerabilities in PHP, a technology used by many websites.
These vulnerabilities could potentially be exploited by attackers, which is why they are being treated as a high priority across the industry.
Our technical teams are already preparing to implement the necessary security updates as soon as they become available.
Krizzia resolved my issue quickly and efficiently. She was very friendly, helpful, and professional throughout the process. Excellent customer service!
Been with one.com for over 17 years. Had several domains hosted by them.
Support is second to none. Always on hand, friendly and helpful. Rafael whom i spoke with today, was very professional and helped me quickly yet again.
Thank you
Regards
iFix-YourPC com
Rafael in customer service is an absolute legend
Walked me step my step through my problem, super patient and clear
Quick reply and reassurance which was just what was needed. Thanks
Christian guided me through the process to update our PHP version so we would be covered by the recent fix. Very helpful and efficient.
Allways a pleasure to be helped by one.com. The people working there - especially Hergie today, are willing to help, explain and guide you through your trouble, issue or something you clearly could not know. That is why I am already years a client at one.com wiht more then 10 websites. Thank you.
Fast and clear support. I was helped by Denn and my problem was easily solved.
Also very friendly despite a high workload. Thumbs up from my side.
Impressive handling of today's PHP vulnerability!
Heard in the news on my way home about today's critical vulnerability. Action plan: Ouch, I'd rather go check and either close or upgrade our sites ASAP when home online.
One.com had everything perfectly handled, not awaiting manual accept given sitiation AND with almost hourly updates. Enjoy below.
And enjoy professional hosting with this quality at affordable price point. :-)
Monitoring - Progress is being made, and CalDAV and phpMyAdmin are back online again
We are actively monitoring the situation and will share further updates through here.
Oct 21, 2026 - 18:44 CEST
Update - All currently supported PHP version have now been patched.
Thats PHP 8.2, 8.3 8.4 & 8.5
Older version are still being worked on. We will keep you updated when this is done
Oct 21, 2026 - 16:52 CEST
Update - The PHP security update is available and is currently being rolled out to our systems. Our technical teams are working on the rollout with full dedication. As soon as it is completed, we will inform you via this status page.
Oct 21, 2026 - 16:41 CEST
Identified - As we implement countermeasures to prevent malicious activity, some services may be temporarily disrupted. This includes uploads to websites, direct database access and calendar synchronization with third-party email applications.
We are sorry for the inconvenience.
Oct 21, 2026 - 15:42 CEST
Investigating - We are aware of two recently discovered security vulnerabilities in PHP, a technology used by many websites.
These vulnerabilities could potentially be exploited by attackers, which is why they are being treated as a high priority across the industry.
Our technical teams are already preparing to implement the necessary security updates as soon as they become available.
Krizzia resolved my issue quickly and efficiently. She was very friendly, helpful, and professional throughout the process. Excellent customer service!
Very good, also very helpful when there is an issue.
Rafael was very professional and polite, solving my problem about invoice.
Excelent costumer supoort. Duval was extremely helpful!
super duper good support! Especially from from a person known as Lovely!
Quick response and fix. Support consultant was quick to identify the issue and contacted their DEV team to fix it.
Our daycare's website and all five email accounts were suspended for almost four days following a domain ownership/contact verification issue, leaving our organisation completely unreachable.
We submitted the required signed documents on Friday evening and were initially told that everything should be back online within minutes or hours. On Saturday, we received confirmation that the documents had been approved by the Hostmaster team, along with the following reassurance:
"The final approval for the new email address is handled by the .AT Registry. This usually takes 24 hours to complete, but it may take up to 48 hours during weekends."
Unfortunately, even after that timeframe had passed, our website and email accounts remained suspended. Repeated attempts to get meaningful updates through regular support were frustrating. Each new chat meant explaining the situation again, and nobody could tell us exactly what was preventing the domain from being reactivated.
I also contacted nic.at, the Austrian domain registry, directly. They confirmed that the suspension had not originated on their side and that such updates should normally be processed automatically.
Things finally changed when I submitted a formal complaint to one.com's Customer Care team.
Emma personally took over our case, investigated what had happened, and kept me updated without me having to constantly chase support. She discovered that the old contact email address apparently remained registered with Ascio Technologies, the registrar one.com uses for our .at domain, despite the updated details having been approved.
She coordinated with the Hostmaster team and on Tuesday morning, our website and all email accounts were finally restored.
Emma also generously offered us a compensation for the disruption, including a refund of our recently paid annual invoice. This was beyond what I expected and was greatly appreciated.
Why 4 stars instead of 5?
While Emma's support was outstanding and we're very grateful to her, the overall experience was very stressful. For an organisation relying on its email accounts to communicate with parents (and to receive bills etc.), almost four days of complete downtime is simply unacceptable.
I strongly encourage one.com to review its domain verification procedures and its integration with Ascio Technologies. Given what happened, I would even suggest considering a different registrar for .at domains, or at the very least ensuring that contact updates and domain reactivations can be handled more quickly in the future.
A huge thank you to Emma from Customer Care. She took responsibility, communicated proactively, and made sure the issue was resolved. Her personal involvement completely changed my impression of one.com's customer service.
I'm changing my original 1-star rating to 4 stars because of how she handled the situation. Thank you so much Emma!
It was a good service and I could solve my problem
I´m always pleased about the helpfullness i'm meet with and support i'm getting, when i need it.
Theodore was very supportive, and good work, thank you.
Very good, also very helpful when there is an issue.
Rafael was very professional and polite, solving my problem about invoice.
Excelent costumer supoort. Duval was extremely helpful!
super duper good support! Especially from from a person known as Lovely!
Quick response and fix. Support consultant was quick to identify the issue and contacted their DEV team to fix it.
Our daycare's website and all five email accounts were suspended for almost four days following a domain ownership/contact verification issue, leaving our organisation completely unreachable.
We submitted the required signed documents on Friday evening and were initially told that everything should be back online within minutes or hours. On Saturday, we received confirmation that the documents had been approved by the Hostmaster team, along with the following reassurance:
"The final approval for the new email address is handled by the .AT Registry. This usually takes 24 hours to complete, but it may take up to 48 hours during weekends."
Unfortunately, even after that timeframe had passed, our website and email accounts remained suspended. Repeated attempts to get meaningful updates through regular support were frustrating. Each new chat meant explaining the situation again, and nobody could tell us exactly what was preventing the domain from being reactivated.
I also contacted nic.at, the Austrian domain registry, directly. They confirmed that the suspension had not originated on their side and that such updates should normally be processed automatically.
Things finally changed when I submitted a formal complaint to one.com's Customer Care team.
Emma personally took over our case, investigated what had happened, and kept me updated without me having to constantly chase support. She discovered that the old contact email address apparently remained registered with Ascio Technologies, the registrar one.com uses for our .at domain, despite the updated details having been approved.
She coordinated with the Hostmaster team and on Tuesday morning, our website and all email accounts were finally restored.
Emma also generously offered us a compensation for the disruption, including a refund of our recently paid annual invoice. This was beyond what I expected and was greatly appreciated.
Why 4 stars instead of 5?
While Emma's support was outstanding and we're very grateful to her, the overall experience was very stressful. For an organisation relying on its email accounts to communicate with parents (and to receive bills etc.), almost four days of complete downtime is simply unacceptable.
I strongly encourage one.com to review its domain verification procedures and its integration with Ascio Technologies. Given what happened, I would even suggest considering a different registrar for .at domains, or at the very least ensuring that contact updates and domain reactivations can be handled more quickly in the future.
A huge thank you to Emma from Customer Care. She took responsibility, communicated proactively, and made sure the issue was resolved. Her personal involvement completely changed my impression of one.com's customer service.
I'm changing my original 1-star rating to 4 stars because of how she handled the situation. Thank you so much Emma!
It was a good service and I could solve my problem
I´m always pleased about the helpfullness i'm meet with and support i'm getting, when i need it.
Theodore was very supportive, and good work, thank you.
Very good, also very helpful when there is an issue.
Rafael was very professional and polite, solving my problem about invoice.
Excelent costumer supoort. Duval was extremely helpful!
super duper good support! Especially from from a person known as Lovely!
Quick response and fix. Support consultant was quick to identify the issue and contacted their DEV team to fix it.
Our daycare's website and all five email accounts were suspended for almost four days following a domain ownership/contact verification issue, leaving our organisation completely unreachable.
We submitted the required signed documents on Friday evening and were initially told that everything should be back online within minutes or hours. On Saturday, we received confirmation that the documents had been approved by the Hostmaster team, along with the following reassurance:
"The final approval for the new email address is handled by the .AT Registry. This usually takes 24 hours to complete, but it may take up to 48 hours during weekends."
Unfortunately, even after that timeframe had passed, our website and email accounts remained suspended. Repeated attempts to get meaningful updates through regular support were frustrating. Each new chat meant explaining the situation again, and nobody could tell us exactly what was preventing the domain from being reactivated.
I also contacted nic.at, the Austrian domain registry, directly. They confirmed that the suspension had not originated on their side and that such updates should normally be processed automatically.
Things finally changed when I submitted a formal complaint to one.com's Customer Care team.
Emma personally took over our case, investigated what had happened, and kept me updated without me having to constantly chase support. She discovered that the old contact email address apparently remained registered with Ascio Technologies, the registrar one.com uses for our .at domain, despite the updated details having been approved.
She coordinated with the Hostmaster team and on Tuesday morning, our website and all email accounts were finally restored.
Emma also generously offered us a compensation for the disruption, including a refund of our recently paid annual invoice. This was beyond what I expected and was greatly appreciated.
Why 4 stars instead of 5?
While Emma's support was outstanding and we're very grateful to her, the overall experience was very stressful. For an organisation relying on its email accounts to communicate with parents (and to receive bills etc.), almost four days of complete downtime is simply unacceptable.
I strongly encourage one.com to review its domain verification procedures and its integration with Ascio Technologies. Given what happened, I would even suggest considering a different registrar for .at domains, or at the very least ensuring that contact updates and domain reactivations can be handled more quickly in the future.
A huge thank you to Emma from Customer Care. She took responsibility, communicated proactively, and made sure the issue was resolved. Her personal involvement completely changed my impression of one.com's customer service.
I'm changing my original 1-star rating to 4 stars because of how she handled the situation. Thank you so much Emma!
It was a good service and I could solve my problem
I´m always pleased about the helpfullness i'm meet with and support i'm getting, when i need it.
Theodore was very supportive, and good work, thank you.
