Chat support is available to assist you 24/7
Chat support at One.com offers you advice when you need it, even when this is outside of regular working hours. For example, if you have a problem in the middle of the night, just contact our chat support and get immediate assistance. Click on "Live Chat" on www.one.com and get instant answers to your questions, 24-hours a day. If you prefer you can, of course, send us an email instead of using chat support. In that case you will receive an answer within 24 hours - though often sooner.
Support at One.com includes, among other things, the following elements:
- Chat support open 24/7
- Assistance 365 days a year
- Multilingual assistance
- Email support
- Technical support
- Chat support on subscription and sales-related questions
How may I help you?
Most people don't like to wait to get help to solve a problem or to get an answer to a question. At One.com we know that our clients want an answer within the shortest possible time. This is one of the things that make our chat support such a popular service.
One of the advantages of chat support compared to phone support is that it is easy for our supporters to check settings, scripts and other files on your website. This would be almost impossible to explain over the phone. Another reason why we have chosen to offer support via chat is that contacting the chat support is free and accessible from every computer with an Internet connection.
Of course for some people, this means that they need adjust to using chat or mail support instead of speaking to a person over the phone. But most people who try our Live Chat discover that it is very efficient and personal at the same time. All enquiries are answered by our dedicated and skilled supporters who are ready to help you whenever you need it.
Advantages and disadvantages of other types of support
There are many ways of providing technical support. Naturally, the majority wants to receive support right there where the problem is actually being experienced. With web hosting, websites and email, this would most commonly be at our customers' personal computer. If you consider that One.com answers more than 90 000 customer enquiries every month, it is not difficult to understand why it is impossible to provide support at home and why this would, without a doubt, become very expensive if we tried.
The level at which support can be provided is inherently linked to the price you pay as a client and the product you receive. In this aspect, chat support has proven to be an excellent solution that accommodates the need for fast assistance at a reasonable price level. By offering chat support, One.com is able to provide a high level of support with a short response time that would otherwise not be possible.
Live Chat support
Chat support has made it possible for One.com to provide support without practically any waiting time. Not only in the daytime, but around the clock, 365 days a year. In peak demand situations, a brief waiting time may occur for chat support, but no one will be forgotten and everyone will get an answer to their question.
Chat support is a good addition to mail-based support. Chat support has the advantage that the waiting time is limited to an absolute minimum because the dialogue with the support employee takes place in real time. You get assistance instantly. One.com offers chat support 24-hours a day. In the daytime, we provide support in a number of different languages, while at night, we provide support in English.
One.com's chat support system
As a rule, chat software used for support is based on ASP.NET or PHP supplemented by an Microsoft SQL or MySQL database, respectively. One.com uses an easy to use chat support application from the company Liveperson, which makes it possible for One.com's supporters to assist a very large number of clients, while you as a client will hardly experience any waiting time.
Chat support around the clock
One.com provides chat support during the daytime in the following languages: English, Danish, German, Dutch, Norwegian, Swedish and French. Regardless of whether you are a customer with us, or if you are still considering One.com as your hosting provider, please feel free to write to our support. Chat support is not only for technical questions but also for questions about hosting solutions and subscriptions or how to transfer your existing domain to One.com
Email support responds within 24 hours
If you prefer an alternative to chat, our support assistance is also available via email. On One.com's support page you can find a form to fill out with your domain name and a description of the problem for which you need assistance. After sending the form to One.com, we will send you an automated reply, confirming that we have received your email. Please do not reply to the automated email, because it is a no-reply address. However, in the automated mail you will find a link, and if you open this link you can add additional details and comments to your enquiry. You will also be able to read our answer to your question on the link. We guarantee that we will answer your email within 24 hours. Though in general most mail support enquiries are answered by One.com within a couple of hours.
If your question is regarding technical issues related to our products and services, please send the form to our support department. If your question concerns payment or invoices, a domain transfer or renewal of subscriptions, please direct the form to our sales department.