We have been with One.com for over 15 years. Whenever we experience an issue their customer service is ready to help straight away. No long waits and great support. Massive compliments for Tom and Alyssa whom both have helped us massively these last two days. One.com and your customer support, keep on doing what you guys are doing. Thank you Alyssa and thank you Tom.
Alyssa solved my issue with DNS records very smooth. Highly recommend!
Lesly was an absolute gem!
I reached out to One.com support today while I was honestly quite stressed and panicking about an issue I was facing. I wasn’t really sure what to do, but Lesly was incredibly patient, understanding, and reassuring throughout the entire conversation.
She took the time to listen to my situation, understand where I was coming from, and help me work through the issue instead of making me feel like I was just another support ticket. As a student, I really appreciated the empathy and understanding she showed me.
What stood out to me the most was how she genuinely tried to help and find a way forward. By the end of the conversation, my issue was resolved and I went from being extremely stressed to feeling completely relieved.
Support like this makes a huge difference. Sometimes it’s not just about resolving an issue, but about having someone on the other side who understands that there’s a real person dealing with the problem.
A huge thank you to Lesly and the One.com support team. I genuinely appreciate the help and kindness today! ❤️
After more than six months without access to my domain, I’ve finally paid to recover it. One.com had kept it available, and despite the renewal reminders they sent me over that period, I hadn’t renewed it in time. Fortunately, I was able to get it back at an affordable price. Excellent service from Duval!!!
Thank you, One.com, for helping me recover my domain!
Always excellent support!
Was simple and convenient
Alyssa went above and beyond. I contacted one.com after I reduced my website from five to one page and deleted the website builder add-on. Alyssa first said that the reduced costs would be reflected at the next billing, but then she took the time to see if I can be issued a refund. She was able to confirm that I would get a refund for the change rather than having to wait until the next billing. That's what I call great customer service!
I had issue with the invoice for what one.com was charging me for. They took good care of me like they always do. They didn't force the issue. They helped me and adjust the invoice to match the reality of the situation. I cannot recommend them enough. I am very happy with one.com!!
We have been with One.com for over 15 years. Whenever we experience an issue their customer service is ready to help straight away. No long waits and great support. Massive compliments for Tom and Alyssa whom both have helped us massively these last two days. One.com and your customer support, keep on doing what you guys are doing. Thank you Alyssa and thank you Tom.
Alyssa solved my issue with DNS records very smooth. Highly recommend!
Lesly was an absolute gem!
I reached out to One.com support today while I was honestly quite stressed and panicking about an issue I was facing. I wasn’t really sure what to do, but Lesly was incredibly patient, understanding, and reassuring throughout the entire conversation.
She took the time to listen to my situation, understand where I was coming from, and help me work through the issue instead of making me feel like I was just another support ticket. As a student, I really appreciated the empathy and understanding she showed me.
What stood out to me the most was how she genuinely tried to help and find a way forward. By the end of the conversation, my issue was resolved and I went from being extremely stressed to feeling completely relieved.
Support like this makes a huge difference. Sometimes it’s not just about resolving an issue, but about having someone on the other side who understands that there’s a real person dealing with the problem.
A huge thank you to Lesly and the One.com support team. I genuinely appreciate the help and kindness today! ❤️
After more than six months without access to my domain, I’ve finally paid to recover it. One.com had kept it available, and despite the renewal reminders they sent me over that period, I hadn’t renewed it in time. Fortunately, I was able to get it back at an affordable price. Excellent service from Duval!!!
Thank you, One.com, for helping me recover my domain!
Always excellent support!
Was simple and convenient
Alyssa went above and beyond. I contacted one.com after I reduced my website from five to one page and deleted the website builder add-on. Alyssa first said that the reduced costs would be reflected at the next billing, but then she took the time to see if I can be issued a refund. She was able to confirm that I would get a refund for the change rather than having to wait until the next billing. That's what I call great customer service!
I had issue with the invoice for what one.com was charging me for. They took good care of me like they always do. They didn't force the issue. They helped me and adjust the invoice to match the reality of the situation. I cannot recommend them enough. I am very happy with one.com!!
We have been with One.com for over 15 years. Whenever we experience an issue their customer service is ready to help straight away. No long waits and great support. Massive compliments for Tom and Alyssa whom both have helped us massively these last two days. One.com and your customer support, keep on doing what you guys are doing. Thank you Alyssa and thank you Tom.
Alyssa solved my issue with DNS records very smooth. Highly recommend!
Lesly was an absolute gem!
I reached out to One.com support today while I was honestly quite stressed and panicking about an issue I was facing. I wasn’t really sure what to do, but Lesly was incredibly patient, understanding, and reassuring throughout the entire conversation.
She took the time to listen to my situation, understand where I was coming from, and help me work through the issue instead of making me feel like I was just another support ticket. As a student, I really appreciated the empathy and understanding she showed me.
What stood out to me the most was how she genuinely tried to help and find a way forward. By the end of the conversation, my issue was resolved and I went from being extremely stressed to feeling completely relieved.
Support like this makes a huge difference. Sometimes it’s not just about resolving an issue, but about having someone on the other side who understands that there’s a real person dealing with the problem.
A huge thank you to Lesly and the One.com support team. I genuinely appreciate the help and kindness today! ❤️
After more than six months without access to my domain, I’ve finally paid to recover it. One.com had kept it available, and despite the renewal reminders they sent me over that period, I hadn’t renewed it in time. Fortunately, I was able to get it back at an affordable price. Excellent service from Duval!!!
Thank you, One.com, for helping me recover my domain!
Always excellent support!
Was simple and convenient
Alyssa went above and beyond. I contacted one.com after I reduced my website from five to one page and deleted the website builder add-on. Alyssa first said that the reduced costs would be reflected at the next billing, but then she took the time to see if I can be issued a refund. She was able to confirm that I would get a refund for the change rather than having to wait until the next billing. That's what I call great customer service!
I had issue with the invoice for what one.com was charging me for. They took good care of me like they always do. They didn't force the issue. They helped me and adjust the invoice to match the reality of the situation. I cannot recommend them enough. I am very happy with one.com!!
I would like to give Mark Anthony a well-deserved 5-star review for his exceptional customer service. He helped me resolve a problem with the cancellation of my domain quickly and efficiently.
Throughout the process, Mark Anthony was polite, fast, professional, and highly knowledgeable. He took the time to understand the issue, explained everything clearly, and ensured that the matter was resolved smoothly.
It is rare to receive such excellent support these days, and I truly appreciate his dedication and commitment to helping customers. Thank you, Mark Anthony, for making a stressful situation easy to handle.
I had an outstanding support experience with Lesly from one.com today. She was professional, knowledgeable, patient, and took the time to clearly explain all the available options regarding my hosting plan upgrade.
Lesly carefully reviewed my requirements, answered all my questions about domains, email accounts, pricing, renewals, billing, and upgrade options, and ensured I fully understood the differences between the Explorer and Enthusiast plans before making any decision. She also provided clear guidance on PHP Extended Support charges and explained how I could update my WordPress and PHP versions without affecting my DNS or Microsoft 365 email services.
What impressed me most was her willingness to go the extra mile. She offered a complimentary upgrade arrangement, clarified the billing process in detail, and made sure I felt confident about the next steps. Throughout the conversation, she remained friendly, responsive, and solution-oriented.
Excellent customer service and a great example of how technical support should be delivered. Thank you, Lesly, for your professionalism and outstanding assistance today. Highly recommended!
Rafael was incredibly helpful just now, in assisting me with removing malware. I always wish we could have one.com phone support, but when the tech support person is as helpful as this, chat support is fine. thank you Rafael :)
We were closing our one.com account after moving our domains to another provider, and two renewal invoices were still open. Eeve looked into it straight away, explained why they were there, and offered a friendly solution that cleared both invoices and the remaining orders. She confirmed every step clearly, made sure the domains themselves wouldn't be affected, and followed up by email to finish the process. Polite, patient and efficient. Thank you, Eeve!
I love this company! Their customer service always go above and beyond to help solve a problem, wether it be a real tech problem or one caused by me being a ludite... They are always on hand to help. I have four sites with them including a new one using their AI web builder and really would never go anywhere else for my website needs
Alyssa very helpful and knowledgable, great communication too. Thanks
One of the best service provider, very user friendly and efficient. Their support services are the best, I recently spoke to Lesly about my website, she guided me well professionally and politely.
I would highly recommend their services.
Much appreciate help from MARKTWIN explaining the process and invoicing details when switching between plans.
I would like to give Mark Anthony a well-deserved 5-star review for his exceptional customer service. He helped me resolve a problem with the cancellation of my domain quickly and efficiently.
Throughout the process, Mark Anthony was polite, fast, professional, and highly knowledgeable. He took the time to understand the issue, explained everything clearly, and ensured that the matter was resolved smoothly.
It is rare to receive such excellent support these days, and I truly appreciate his dedication and commitment to helping customers. Thank you, Mark Anthony, for making a stressful situation easy to handle.
I had an outstanding support experience with Lesly from one.com today. She was professional, knowledgeable, patient, and took the time to clearly explain all the available options regarding my hosting plan upgrade.
Lesly carefully reviewed my requirements, answered all my questions about domains, email accounts, pricing, renewals, billing, and upgrade options, and ensured I fully understood the differences between the Explorer and Enthusiast plans before making any decision. She also provided clear guidance on PHP Extended Support charges and explained how I could update my WordPress and PHP versions without affecting my DNS or Microsoft 365 email services.
What impressed me most was her willingness to go the extra mile. She offered a complimentary upgrade arrangement, clarified the billing process in detail, and made sure I felt confident about the next steps. Throughout the conversation, she remained friendly, responsive, and solution-oriented.
Excellent customer service and a great example of how technical support should be delivered. Thank you, Lesly, for your professionalism and outstanding assistance today. Highly recommended!
Rafael was incredibly helpful just now, in assisting me with removing malware. I always wish we could have one.com phone support, but when the tech support person is as helpful as this, chat support is fine. thank you Rafael :)
We were closing our one.com account after moving our domains to another provider, and two renewal invoices were still open. Eeve looked into it straight away, explained why they were there, and offered a friendly solution that cleared both invoices and the remaining orders. She confirmed every step clearly, made sure the domains themselves wouldn't be affected, and followed up by email to finish the process. Polite, patient and efficient. Thank you, Eeve!
I love this company! Their customer service always go above and beyond to help solve a problem, wether it be a real tech problem or one caused by me being a ludite... They are always on hand to help. I have four sites with them including a new one using their AI web builder and really would never go anywhere else for my website needs
Alyssa very helpful and knowledgable, great communication too. Thanks
One of the best service provider, very user friendly and efficient. Their support services are the best, I recently spoke to Lesly about my website, she guided me well professionally and politely.
I would highly recommend their services.
Much appreciate help from MARKTWIN explaining the process and invoicing details when switching between plans.
I would like to give Mark Anthony a well-deserved 5-star review for his exceptional customer service. He helped me resolve a problem with the cancellation of my domain quickly and efficiently.
Throughout the process, Mark Anthony was polite, fast, professional, and highly knowledgeable. He took the time to understand the issue, explained everything clearly, and ensured that the matter was resolved smoothly.
It is rare to receive such excellent support these days, and I truly appreciate his dedication and commitment to helping customers. Thank you, Mark Anthony, for making a stressful situation easy to handle.
I had an outstanding support experience with Lesly from one.com today. She was professional, knowledgeable, patient, and took the time to clearly explain all the available options regarding my hosting plan upgrade.
Lesly carefully reviewed my requirements, answered all my questions about domains, email accounts, pricing, renewals, billing, and upgrade options, and ensured I fully understood the differences between the Explorer and Enthusiast plans before making any decision. She also provided clear guidance on PHP Extended Support charges and explained how I could update my WordPress and PHP versions without affecting my DNS or Microsoft 365 email services.
What impressed me most was her willingness to go the extra mile. She offered a complimentary upgrade arrangement, clarified the billing process in detail, and made sure I felt confident about the next steps. Throughout the conversation, she remained friendly, responsive, and solution-oriented.
Excellent customer service and a great example of how technical support should be delivered. Thank you, Lesly, for your professionalism and outstanding assistance today. Highly recommended!
Rafael was incredibly helpful just now, in assisting me with removing malware. I always wish we could have one.com phone support, but when the tech support person is as helpful as this, chat support is fine. thank you Rafael :)
We were closing our one.com account after moving our domains to another provider, and two renewal invoices were still open. Eeve looked into it straight away, explained why they were there, and offered a friendly solution that cleared both invoices and the remaining orders. She confirmed every step clearly, made sure the domains themselves wouldn't be affected, and followed up by email to finish the process. Polite, patient and efficient. Thank you, Eeve!
I love this company! Their customer service always go above and beyond to help solve a problem, wether it be a real tech problem or one caused by me being a ludite... They are always on hand to help. I have four sites with them including a new one using their AI web builder and really would never go anywhere else for my website needs
Alyssa very helpful and knowledgable, great communication too. Thanks
One of the best service provider, very user friendly and efficient. Their support services are the best, I recently spoke to Lesly about my website, she guided me well professionally and politely.
I would highly recommend their services.
Much appreciate help from MARKTWIN explaining the process and invoicing details when switching between plans.
