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Sales - laaq

Dear RENATA BARNES, As agreed during our chat conversation, I have now created a mail ticket for you. We will get back to you as soon as possible.
Best regards Lyle one.com support

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Sales - laaq

Hi there, Thank you for patiently waiting. We received an update from our Technical Team. As per them, you have to update the wordpress you have in your domain as it shows there are some errors in your core files. Please also enable debugging and try to change your theme to an updated theme and disable plugins via db. Please see below guides on how to do it. Then check if it will help. https://help.one.com/hc/en-us/articles/115005593985-Disable-WordPress-plugins-in-phpMyAdmin https://help.one.com/hc/en-us/articles/115005585909-Change-your-WordPress-theme-from-the-database Should you have anymore inquiries please do not hesitate to contact us thru our 24/7 online chat or email us.
Best regards Lyle one.com support

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RENATA BARNES

Ok thank you. I will do that and get back you should I run into further problems. Thanks.

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RENATA BARNES

  • WORD PRESS UPDATE ERROR.jpg
I just tried updating Wordpress now and got a new window saying site cannot ne reached please see screenshot,

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RENATA BARNES

You have not said how to enable debugging either.

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RENATA BARNES

My theme twenty Seventeen does not have an update and does not need updating.

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Sales - msac

Hello Renata, Thank you for your response. To enable debugging on your wordpress site, kindly login to your control panel and go to Files & Security> File manager. Kindly go to the 'marketingagency' folder and click on the file wp-config.php to open it in the editor. Scroll down and locate the following line: define('WP_DEBUG', false); and change this to: define('WP_DEBUG', true); You may check this guide for reference: https://help.one.com/hc/en-us/articles/115005594045-How-do-I-enable-debugging-in-WordPress- Once done, please get back to us so that we can help you check. Should you have any further queries, you can contact our 24/7 LiveChat on our website if you need immediate assistance. You can find it under Live Help on our homepage. You can also reply to this e-mail with your questions.
Best regards Michael one.com support

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RENATA BARNES

I have just done what you asked me to do, please check and I will check my end to see if it is fixed.

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RENATA BARNES

PS. I cleared my cookies and caches and still have an issue I cannot reply to comments, I cannot detete comments or put them in the spam or trash folder and keep getting an intermitant temp window which says site unreachable.

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Sales - jem

Hi there, Thank you and we appreciate your time for contacting One.com. We can see that you have sent us the same concern, to avoid confusion, please refer to the link below for the details of your concern: https://www.one.com/support.do?code=STjozOdvJqFCDVrE We will always be happy to assist you! For real time assistance, you can also chat us at https://one.com/en/chat and we are available 24/7! Have a great day and please keep safe!
Best regards Jeanilyn one.com support

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