Guides & FAQ

Getting Started

Getting started

Guides
Creating a new email account
Creating a website

General

General

Guides
Logging in to the Control Panel
Changing the password (Control Panel)
What are add-on domains?
How can I order an add-on domain?
Where can I find my add-on domain?
FAQ
When will my web space be set up?
How do I clear my browser's cache?
Where can I see the disk usage for my web space?
How do I create a new login?
How do I log in to my web space?
How do I create a guest user?

Homepage

Website Builder

Guides
Getting started with Website Builder
VIDEO: How do I create a webpage with Website Builder?
VIDEO: 6 tips for designing pages in Website Builder
Recreate pages from WebCreator in Website Builder
FAQ
What is Website Builder?
Where can I find a video introduction to Website Builder?
What is required for me to be able to use Website Builder?
What do the icons in Website Builder mean?
Which templates can I use in Website Builder?
How do I change template for an existing page?
How do I create a page with a different template?
How do I add a component to a page in Website Builder?
How do I move a component from a template to a page?
How do I make a link in Website Builder?
How do I make a mailto-link in Website Builder?
How do I create a link on an image in Website Builder?
How do I remove a link in Website Builder?
How do I insert a main menu?
How do I insert a sub menu?
How do I add a new page?
How do I add a subpage?
How do I hide a page?
How do I delete a page?
How do I make a page my Start Page?
How do I make my Start Page an ordinary page?
How do I use Google Web Fonts in Website Builder?
How do I insert my Google Analytics code?
How do I show a big version of my image?
How do I embed albums from the Gallery in Website Builder?
How do I add a guestbook in Website Builder?

Webshop (Beta)

Guides
Getting started with your webshop
Getting started with Stripe
Frequently asked questions about Stripe
FAQ
How can I track an order?
What payment methods can I offer in the Webshop
How can I add more details to the order confirmation?
Which options and categories can I add for products?
How can I add VAT/Tax?
What options can I set for shipping?
How can I keep track of my stock?
Can I add terms and conditions to my webshop?
What is the benefit of adding a meta description?
Is SSL supported for my webshop?
Guides
Using the Gallery
FAQ
How big videos can I upload to the Gallery?
Which video formats can I import to the Gallery?
How do I embed albums from the Gallery in Website Builder?
How do I upload videos to the Gallery?

Blog

Guides
Creating a blog
Administration of the blog
Using the blog
Troubleshooting Blog
FAQ
Which templates can I use for my blog?

MySQL & PHP

Guides
Update your MySQL password
PHP configuration
How can I create an extra database?
How do I access the database using phpMyAdmin?
How do I make a backup of my database?
How do I optimize a database in phpMyAdmin?
FAQ
How do I upgrade to a newer version of PHP?
What should I check when upgrading PHP?
Is there a size limit for my database?
How do I create a connection to the database?
How do I enable error messages for PHP?
What is PHP safe mode and open basedir?
Where can I find information on PHP?
What is the PHP connection string?
Where can I find the File System Path for my domain?

FTP & SFTP

Guides
Setting or changing password (FTP)
Backup your web space via FTP
SSH & SFTP
What is FTP?
Where can I obtain a FTP client?
How do I log on using FTP?
Where should I place my files?
How do I log on using SFTP?
How do I connect to an SFTP server with FileZilla?
How do I connect to an SFTP server with Cyberduck?

SSH

FAQ
How do I activate SSH for my web space?
Which features are available for SSH?
How do I connect to my web space using SSH?
How do I log on using SFTP?
How do I connect to an SFTP server with FileZilla?
How do I connect to an SFTP server with Cyberduck?

File Manager

Guides
Using File Manager
Backup your web space with File Manager

WordPress

Guides
Using 1-click WordPress with One.com
Disable WordPress plugins in phpMyAdmin
Change your WordPress theme from the database
Update WordPress database connection details
Move your WordPress site to another domain
Change your WordPress password in the database
Update WordPress manually

Advanced

Guides
Logfiles
What is .htaccess?
How can I protect my website with a password?
How can I redirect a visitor to another page?
FAQ
How do I set up FormMail?
How can I change the default start page?
How can I add a custom made error page?
How can I disable the Varnish cache?
How can I change the default charset?

Email

Email

Guides
Creating a new email account
Mail Administration
Setting up a vacation message/Out of office auto reply
FAQ
How do I create a mail account?
How do I change my mail password?
What size emails can I send and recieve?
What is IMAP and POP3?
Can I use SSL with my email?
Can I specify a fixed size for my mail accounts?
What is an alias?
How do I create an email alias?
How do I set up a mail account in, for example, Outlook?
Can I use your SMTP server?
My (smtp) port 25 is closed. Can I still send via you?
Can I send mails from my website?
How do I send newsletters using One.com's mail service?

Webmail

Guides
Logging on to webmail
Using webmail
FAQ
How do I use webmail?
How do I change my mail password?
The webmail passwords do not work?

Email setup

Guides
Setting up Microsoft Outlook 2016
Setting up Microsoft Outlook 2013
Setting up Microsoft Outlook 2010
Setting up Microsoft Outlook 2007
Setting up Microsoft Outlook 2003
Setting up Microsoft Outlook 2011 for Mac
Setting up Outlook Express
Setting up Thunderbird
Setting up Opera Mail
Setting up Mail OS X Yosemite
Setting up Mail OS X
Setting up Windows Mail
Setting up Windows Live Mail
Setting up Windows Live Mail 2011
Setting up Windows Phone
Setting up Nokia/Symbian Mobile Phones
Setting up mail on iPhone/iPad - iOS 6
Setting up mail on iPhone/iPad - iOS 7
Setting up Android Email
Setting up a Mobile Phone

Exchange Active Sync (Beta)

FAQ
What is Exchange Active Sync?
Using Exchange Active Sync on iPhone
Using Exchange Active Sync on Android
Using Exchange Active Sync on Windows Phone 8

Calendar & Contacts

FAQ
What is CalDAV?
How do I sync the calendar with my Mac using CalDAV?
How do I sync the calendar with my iPhone or iPad using CalDAV?
What is Exchange Active Sync?
How do I use Exchange Active Sync on iPhone?
How do I use Exchange Active Sync on Android?

Virus & Spam

Guides
Configuring virus and spam filter
FAQ
How do I configure the spam filter?
How do I configure the virus filter?

RushFiles

RushFiles

Guides
Get started with RushFiles
Say goodbye to Bix – RushFiles is here
FAQ
What is the difference between Bix and RushFiles?
How can I activate the account and download the app?
How can I create a share?
How can I invite another person to my share?

Security

Password

FAQ
How do I choose a good password?
How do I protect my password?
What should I do with the email asking for my password?

SSL

FAQ
How do I manage SSL for my website?

SiteLock

Guides
Set up SiteLock security
Set up SiteLock Trust Seal
FAQ
What is SiteLock?
What SiteLock package should I choose?
What sort of scans does SiteLock offer?

Domain

Domain

FAQ
Why is my .dk domain not working?
Who is registered as the domain owner?
What is an Internationalized Domain Name (IDN)?
Who is Domain Registry Of America (DROA)?
Who do I pay the annual domain fee to?
Can I change the name of my domain?
How do I create a sub-domain?
How do I redirect my users to a different domain/site?
Why is my domain owner information made public?
How to create a login at registro.br?
How to change .br service provider?

Domain transfer

FAQ
How do I transfer my domain to One.com?
How do I transfer my .com/.net/.org domain to One.com?
How do I transfer my .se domain to One.com?
How do I transfer my .nu domain to One.com?
How do I transfer my .be domain to One.com?
How do I transfer my .nl domain to One.com?
How do I transfer my .dk domain to One.com?
How do I transfer my .de domain to One.com?
How do I transfer my .it domain to One.com?
How do I transfer my .es domain to One.com?
How do I transfer my .fr/.re/.yt/.pm/.wf/.tf domain to One.com?
How long does it take to transfer a domain to One.com?
Why has my .dk domain not been transferred?

DNS

Guides
Manage your DNS settings
How do I set up my domain with Office 365?
Add an SPF record
FAQ
What is DNS?
Which DNS records are available?
What is TTL?
What is priority?
How do I add SRV records for Office 365?

Subscription

Subscription

Guides
Changing contact details
Updating subscription
Updating credit card details for automatic renewal payment
FAQ
What is the One.com Referral Program?
How can I earn a cash bonus?
What can I use the cash bonus for?
How can I pay?
Cancellation - how do I cancel my subscription?
When will I receive a renewal invoice?
How can I change the selected payment method?
I have paid, but the Control Panel isn't updated
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