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Setting up Mobile Sync (Exchange ActiveSync) on Android

Step 1 - Open the email app
Step 2 - Tap Add account
Step 3 - Enter your email and password
Step 4 - Tap Microsoft Exchange ActiveSync
Step 5 - Enter your account details
Step 6 - Done!

In this guide we show you how to set up your email account with Mobile Sync (Exchange ActiveSync), in the email app on your Android device. The advantage of Mobile Sync over IMAP is that, besides your email, it also syncs your contacts and calendar.

Note: Before you can set up your account, you need to activate Mobile Sync. You do this from Webmail > Settings > Mobile Sync. Read our guide for more information.

How can I activate Mobile Sync (Exchange ActiveSync)?

Would you rather set up your account with IMAP? Check out the guide below.

Setting up email on Android with IMAP

Step 1 - Open the email app

Open the email app on your Android device.

Open the email app on your device

Step 2 - Tap Add account

Tap Add Account.

Note: If you already have another account set up, first tap the menu in the top left corner and next the gear icon, to open settings. Then tap Add account.
Tap Add new account

Step 3 - Enter your email and password

  1. Enter the email account you want to set up.
  2. Enter your password, the same you use for Webmail.
  3. Tap Manual setup.
Type in your email address, password and tap manual setup

Step 4 - Tap Microsoft Exchange ActiveSync

Select Microsoft Exchange ActiveSync as account type.

Select Exchange ActiveSync as account type

Step 5 - Enter your account details

  1. For Domain\\username enter your email account with a "\\" in front, like this: \\mail@one-example.com.
  2. For Exchange server enter: m.one.com
  3. Make sure the box for SSL is checked.
  4. Tap Sign in.
Enter your account settings

Step 6 - Done!

Your account is now set up. It may take a while before all emails and folders are synced and available on your device.

Tip: Your calendar has been added to the calendar app and will be synced, unless you disable it. Your contacts have also been added.
Your account is set up and the emails will appear in your inbox

Related articles:

What is Mobile Sync (Exchange ActiveSync)?
Setting up Mobile Sync on Windows 10 Mail