Setting up mail on iPhone (iOS 10)

Step 1 - Go to Settings > Mail
Step 2 - Tap Accounts
Step 3 - Tap Add account
Step 4 - Tap Other
Step 5 - Tap Add Mail Account
Step 6 - Enter your account details
Step 7 - Select IMAP
Step 8 - Enter your server settings
Step 9 - Save the account
Step 10 - Tap the account you added
Step 11 - Tap your account again
Step 12 - Tap Advanced
Step 13 - Check Mailbox behaviors
Step 14 - Enter IMAP Path Prefix
Step 15 - Done!

In this guide we show you how to add your email account with IMAP to the mail app on your iPhone with iOS 10.

You can also choose to set up your account with Exchange ActiveSync (EAS). Check out the guide below.

Using Exchange Active Sync on iPhone

Open settings and tap Mail

Step 1 - Go to Settings > Mail

Open Settings on your iPhone and tap Mail.


















Tap Accounts at the top of the screen

Step 2 - Tap Accounts

Tap Accounts.


















Click Add account

Step 3 - Tap Add account

Tap Add account.


















Tap Other

Step 4 - Tap Other

Select Other as account type.


















Click Add Mail account

Step 5 - Tap Add Mail Account

Tap Add Mail Account.


















Enter your name, email and password

Step 6 - Enter your account details

Enter the account details for the email you want to add:

  • Name: this will be visible as the sender.
  • Email: the address you want to add.
  • Password: you use it to log in to Webmail.
  • Description: a name for the account on your device.

Tap Next to continue.












Select IMAP

Step 7 - Select IMAP

Tap IMAP as the account type.


















Enter settings for the incoming and outgoing server

Step 8 - Enter your server settings

Enter the following settings:

Incoming server:

  • Host name: imap.one.com
  • User name: your email account
  • Password: the one you use for Webmail

Outgoing server:

  • Host name: send.one.com
  • User name: your email account
  • Password: the one you use for Webmail

Tap Next to continue.







Tap Save to  save the account

Step 9 - Save the account

Disable syncing of Notes, if this is enabled. Tap Save.


















Click the account that you just added

Step 10 - Tap the account you added

Tap the account you just added. You can recognize it by the description.

















Click account again to open settings

Step 11 - Tap your account again

Tap your account again to open settings.


















Click Advanced at the bottom of your screen

Step 12 - Tap Advanced

Tap Advanced, at the bottom of your screen.


















Make sure the correct folders are selected

Step 13 - Check Mailbox behaviors

Check if the Mailbox behaviors are set correctly. These settings determine where your emails are saved.

You need to select the following folders on the server:

  • Drafts mailbox: Drafts
  • Sent mailbox: Sent
  • Deleted mailbox: Trash
  • Archive mailbox: Archive

If no folder, or a different one is selected, tap the mailbox and select the correct folder on the server.

The name of the folder is in English.

Note: If the folder is not listed, log in to Webmail and place an email in the folder that is not available. Then try again.





Type in INBOX as IMAP path prefix

Step 14 - Enter IMAP Path Prefix

Scroll down to the bottom of the screen and enter INBOX as IMAP path prefix, all in capitals.

















All done! your emails will now be synced

Step 15 - Done!

Your account is now set up correctly.


















Related articles:

Setting up Mail OS X - Yosemite
Setting up mail on iPhone (iOS 7)