How do I cancel my web hosting subscription?

You can cancel your webhosting subscription via a cancellation link. Contact our support to have one send to your contact email address.

Can't cancel online? Use our cancellation form instead.

How do I cancel if I cannot use the cancellation link?

Below we guide you step-by-step through the online cancellation process.

Step 1 - Request a cancellation link
Step 2 - Open the email and click the link
Step 3 - Start the cancellation procedure
Step 4 - Check your domain and the expiration date
Step 5 - Select what needs to happen with your domain
Step 6 - Enter your password and confirm
Step 7 - Let us know what you think (Optional)
Step 8 - Confirm that your cancellation is done

Step 1 - Request a cancellation link

Contact our chatsupport and ask for a cancellation link. The link will be sent to your contact email address.

If you don't have access to your contact email address, you can use our cancellation form.


Contact our chatsupport to request a cancellation link

Step 2 - Open the email and click the link

In your inbox, open the email with the cancellation link and click Start cancellation.

Open the email with your cancellation link in your inbox

Step 3 - Start the cancellation procedure

Click Next to start the cancellation procedure.

Start the cancellation procedure

Step 4 - Check your domain and the expiration date

Check if you are cancelling the right domain and confirm the date that the subscription will expire.

Note: A domain needs to be cancelled 30 days before renewal. This means that your subscription may already have been renewed. Please remember to pay the outstanding invoice if this is the case.
Please check that you are cancelling the right domain and confirm the date your subscription will expire

Step 5 - Select what needs to happen with your domain

Select whether you want to expire the domain or intend to transfer it to another provider. If you want to transfer it to another provider we will send you an Auth ID.

Note: If your domain is registered on a different owner, this step will not be included. Instead the owner of the domain will receive an email, after the webhosting subscription has been cancelled.
Please choose if the domain should expire or if you want to transfer it to another provied

Step 6 - Enter your password and confirm

Enter your control panel password and click Cancel subscription to confirm.

Did you forget your password? Click the forget password link.

Enter your control panel password and click Cancel subscription

Step 7 - Let us know what you think (Optional)

We would love to know what you think about us and our products, so we can keep improving our services.

Help us improve our services by filling out the questionnaire

Step 8 - Confirm that your cancellation is done

As soon as your cancellation is processed we will send you a confirmation via email. There will also be a notification in the control panel.

You will receive a confirmation of your cancellation via email

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How do I cancel if I cannot use the cancellation link?