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How do I cancel my web hosting subscription?

You can cancel your webhosting subscription via a cancellation link. Contact our support to have one send to your contact email address. Can't cancel online? Use our cancellation form instead.

How do I cancel if I cannot use the cancellation link?

Below we guide you step-by-step through the online cancellation process.

Step 1 - Request a cancellation link
Step 2 - Open the email and click the link
Step 3 - Type in your password to start the cancellation
Step 4 - Let us know what you think
Step 5 - Select what needs to happen with your domain and complete
Step 6 - Confirm that your cancellation is done

Step 1 - Request a cancellation link

Contact our chatsupport and ask for a cancellation link. The link will be sent to your contact email address.

If you don't have access to your contact email address, you can use our cancellation form.

Contact our chatsupport to request a cancellation link

Step 2 - Open the email and click the link

In your inbox, open the email with the cancellation link and click Start cancellation.

Open the email with your cancellation link in your inbox

Step 3 - Type in your password to start the cancellation

Type in your control panel password and click Next to start the cancellation procedure.

Start the cancellation procedure

Step 4 - Let us know what you think

We would love to know what you think about us and our products, so we can keep improving our services.

Help us improve our services by filling out the questionnaire

Step 5 - Select what needs to happen with your domain and complete

  1. Select whether you want to expire the domain or intend to transfer it to another provider. If you want to transfer it to another provider we will send you an Auth ID.
  2. Click Cancel subscription to complete the cancellation.
Note: If the domain is registered on a different owner, you don't need to select what to do with the domain. Instead the owner of the domain will receive an email, after the web hosting subscription has been cancelled.
Please choose if the domain should expire or if you want to transfer it to another provied

Step 6 - Confirm that your cancellation is done

As soon as your cancellation is processed we will send you a confirmation via email. There will also be a notification in the control panel with the date that your subscription will expire.

You will see a notification of your cancellation in the control panel including the date it will expire

Related articles:

Change your contact email address
How do I cancel if I cannot use the cancellation link?