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Frequently asked questions about Stripe

In this section you will find answers to the most common questions about Stripe.

Need help setting up Stripe? Check out Getting started with Stripe.


1 - What is Stripe?
2 - How do I get started with Stripe?
3 - Do customers need a Stripe account to buy something in my webshop?
4 - Is Stripe secure?
5 - Is Stripe PCI compliant?
6 - Is SSL provided with my webshop?
7 - How soon can I accept payments?
8 - How often does Stripe transfer money to my account?
9 - How does Stripe handle false cards and orders?
10 - How does Stripe handle disputes?
11 - Which currencies can I use?
12 - Is Stripe available in my country?
13 - How much does Stripe cost?
14 - How much does refunds cost?
15 - Will One.com charge me for using Stripe?
16 - I'm having trouble connecting to Stripe.
17 - How do I disconnect my Stripe account?

1 - What is Stripe?

Stripe is a third-party payment solution, that makes it possible to accept credit card and debit card payments in your webshop. It's secure and quick - you can almost process payments immediately.

Learn more about Stripe at www.stripe.com

2 - How do I get started with Stripe?

Connect to Stripe in the settings for your One.com webshop. Visit our guide to learn how.

Getting started with Stripe

3 - Do customers need a Stripe account to buy something in my webshop?

No. All they need is a valid credit card or debit card with the Visa or Mastercard logo.

Learn more about supported cards and payment types with Stripe

4 - Is Stripe secure?

Yes. Stripe follows the most strict requirements for security in the industry.

Learn more about Stripe's security

5 - Is Stripe PCI compliant?

Yes. Stripe is certified as a PCI Level 1 Service Provider.

Learn more about Stripe's security

6 - Is SSL provided with my webshop?

Yes. Your One.com webshop is served over SSL through the site made with Website Builder.

Learn more about SSL

7 - How soon can I accept payments?

You can accept payments as soon as your Stripe account is connected to your webshop. Stripe handles all your transactions.

Learn more about the process of payments

8 - How often does Stripe transfer money to my account?

Stripe transfers money to your bank account based on a schedule set in your Stripe dashboard. The schedule can be changed from the tab Transfers. You can also get an overview of transfers from Stripe to your bank account in your Stripe dashboard.

Keep in mind that most banks will only process the transfer on business days, so a few extra days might be added to the total transfer time.

Learn more about Stripe transfers
Log on your Stripe dashboard

9 - How does Stripe handle false cards and orders?

Stripe prevents fraud by detecting activities that are suspicious. For example, transactions for repeated orders will be rejected. Stripe also works with global partners and credit card networks to monitor fraud.

Learn more about how Stripe prevents fraud

10 - How does Stripe handle disputes?

One.com isn't responsible for disputes of purchases. All disputes will be handled by Stripe directly.

Learn more about how Stripe handles disputes

11 - Which currencies can I use?

In general you can use the currency for the country you are in. The available currencies also depend on where your connected bank account is located.

Learn more about available currencies

Stripe charges a conversion fee for charges in a currency not associated with your bank account. The conversion fee varies, but it's about 2% on top of the regular transaction fees.

To avoid this fee, you can connect a bank account from the country with the currency you're using. Payments with that currency will then go to that account without conversion fee.

Learn more about Stripe's pricing

12 - Is Stripe available in my country?

You can accept payments from international customers, if your bank account supports Stripe.

Stripe is expanding to more countries.

See full list of supported countries

13 - How much does Stripe cost?

You can find an updated overview of Stripe's fees on their website.

Learn more about Stripe's costs

14 - How much does refunds cost?

Refunds are free with Stripe. If you refund an order through the Stripe system, the transaction fee for the payment will be refunded back to your account.

Learn more about how to issue refunds

15 - Will One.com charge me for using Stripe?

One.com does not charge you anything. Stripe is included in your webshop subscription.

Stripe charges a fee for every transaction though.

Learn more about Stripe's costs

16 - I'm having trouble connecting to Stripe.

If you get a message that tells you that the account already exists, when you try to sign up for Stripe, you might already have an account. Restart the process, and log in with your existing Stripe account instead.

You can email Stripe directly at support@stripe.com.

Search for answers in Stripe's support section

17 – How do I disconnect my Stripe account?

You can easily disconnect your Stripe account from your webshop.

  1. Log on your Control Panel and select Webshop.
  2. Go to Settings and scroll down to Payment options.
  3. Click Disconnect Stripe to remove the Stripe account from your site.

Do you want to connect a different Stripe account? Follow the steps in this guide.

Getting started with Stripe

More information about Stripe:

Getting started with Stripe
Search for answers in Stripe's support section
Stripe's pricing
Log on your Stripe dashboard