Change the owner of your subscription and domain

Step 1 - Log in to the control panel
Step 2 - Go to Owner Details
Step 3 - Start owner change procedure
Step 4 - Select what you want to change ownership of
Step 5 - Enter the new owner details
Step 6 - Copy the security code
Step 7 - Confirm the owner change
Step 8 - New owner: Start confirmation of the owner change
Step 9 - New owner: Confirm your details
Step 10 - New owner: Approve the domain registration agreement
Step 11 - Wait for approval

You can change the owner of your domain and web space subscription from the control panel.

In some cases it's not possible to do it online, instead you need to use a PDF form. It will say in the control panel what method to use.

You can find the form in the control panel, or via the link below.

Owner change forms
Before you continue:

In this guide we show you how to change the owner for both the domain and web space subscription, when both are registered on the same legal entity.

You can also select to change the owner of either the domain, or the web space and they can have different owners. In those cases the procedure will be slightly different. Please, contact our support if you have questions about this.

Step 1 - Log in to the control panel

Log in to the control panel and click the menu in the top right corner, the three horizontal lines on top of each other.

Click the menu in the top right corner, three horizontal lines

Step 2 - Go to Owner Details

Click Owner Details in the menu that appears.

Click Owner Details in the menu that opens to the right

Step 3 - Start owner change procedure

At the top of your screen you see the current details for your domain.

Scroll all the way down and click 'Click here for change of ownership of web space and/or domain'.

Note: If you manage more than one subscription under this user, you need to select the domain you want to change the owner for, from a drop down menu.
Scroll down to change of ownership and click the link

Step 4 - Select what you want to change ownership of

You need to choose if you want to change ownership of the domain, web space subscription or both. In this guide we change ownership for both.

Select your preference and click Next.

Select if you want to transfer the subscription, domain or both.

Step 5 - Enter the new owner details

  1. Select what type of customer the new owner is.
  2. Enter the name and contact details for the new owner.
  3. Select whether the new owner for the domain will be the same. In this guide we selected yes.
  4. Click Next to continue.
Type in your new details and click enter

Step 6 - Copy the security code

An email has been sent to your contact email address with a security code to validate that you are the owner.

Open the email in your inbox and copy the security code.

Note: If the email address registered for the domain is different from the web space subscription, two security codes will be sent, one to each address.
Open the email in your inbox and copy the security code.

Step 7 - Confirm the owner change

  1. Paste the security code in the designated box.
  2. Check the box to confirm that you want to transfer all rights.
  3. If you change owner of a gTLD, you need to choose if you want to opt out of the 60 days lock.
  4. Click Next to continue.
Enter the security code you received in an email
Note: The following steps need to be done by the new owner.

Step 8 - New owner: Start confirmation of the owner change

An email has been sent to the email address of the new owner. Open the email and click Start owner change.

Open your inbox and click the link in the email

Step 9 - New owner: Confirm your details

At the top of the screen you see your customer details, please check if everything is correct.

  1. Enter your date of birth.
  2. Accept the terms for the owner change, including our terms of business; you need to check 4 boxes.
  3. Click 'To domain registration agreement' to continue.
Enter your date of birth and agree to the terms

Step 10 - New owner: Approve the domain registration agreement

Check the box to accept the Domain Registration Agreement and click Approve.

Note: This step is only part of the procedure if you are changing the owner for a generic top-level domain.
Check the box for the domain agreement and click Approve.

Step 11 - Wait for approval

Your owner change request is now being processed. It may take a couple of days before it is approved.

As soon as it has been approved, both the new and then previous owner will receive a confirmation via email. The new owner will also receive an invoice and login details.

Tip: If you haven't received any email from us after 3 days, we recommend you to contact our support.
As soon as the change of owner has been changed, you will receive a confirmation via email

Related articles:

Change your contact email address
How do I change my contact details if I cannot login?