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Why can't I log in to Webmail?

There can be several reasons why you are unable to log in to Webmail. In this guide we help you solve this.


Step 1 - Check our status page

It is possible that you cannot log in due to maintenance or issues on our servers.

Please check our status page on status.one.com to rule out any system problems. If there are no known issues, continue to the next step.


Step 2 - Check your login details and page

Maybe you are trying to log in from a different page of our site, or with the wrong details.

  • Check that you are on the login page for Webmail, and not Control Panel.
  • Make sure you type in the correct email account and password.
  • Verify that Caps Lock is turned off.
Try to reset your password if you get a message that your password is wrong.

Step 3 - Make sure your account is created and active

Before you can log in to Webmail, you need to create the email account in Mail Administation.

  1. Go to Mail Administation in the control panel.
  2. Check that your account is created under Accounts, and not as an Alias.
  3. Make sure that the account is Active. If not, click Edit under Properties.
Check if the account is created and active.

Step 4 - Reset your password

If your account is active, try changing the password for the email account.

  1. Click Edit under Properties.
  2. Type in a new password, two times.
  3. Click Save.
  4. Wait for 5 minutes and try to log in again.
Type in your password two times and click Save.

Step 5 - Contact Support

If you still cannot log in, please contact our chat support, so we can help you figure out what is wrong.


Make sure you type in the correct email account and password.Related articles:

Logging on to webmail
How do I change my mail password?