How do I change my mail password?

You can change the password for an email account at two places:

In the Control Panel under Mail Administration
In Webmail under Settings

Change the password in the Control Panel

If you have forgotten your webmail password, you can change it in the One.com Control Panel under Mail Administration. Here you can manage all email accounts on your domain.

If you don't have access to the Control Panel, please contact our support or your site administrator for more information.


  1. Log in to your One.com Control Panel.
  2. Click on Mail Administration.
  3. Locate the email address you want to change the password for under Accounts.
  4. Click Edit under Properties on the right side of your screen.
  5. Type in your new password.
  6. Confirm your new password by typing it in again.
  7. Click Save to save your changes.
Note: It may take up to 5 minutes before you can log in with your new password.
Change your email password under Mail administration in the control panel

Change the password in Webmail

If you still remember your Webmail password you can change it inside Webmail. You don't need access to the Control Panel for this.


  1. Log in to Webmail with your email account.
  2. Click Settings at the top of the screen.
  3. Click Account administration in the menu to the left.
  4. Type in your new password.
  5. Confirm your new password by typing it in again.
  6. Click Save in the top of the screen, to save your changes.
Tip: When you enter your new password, the colored line below the input field indicates how strong the password is. The longer the line, the stronger the password. Learn more about choosing a strong password.
Change your email password directly in Webmail under Settings

Related articles:

How do I use webmail?
How do I log in to my web space?