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How can I add VAT/Tax?

Add a standard VAT rate
Add a destination-specific VAT rate
How is VAT/tax calculated?

You can set the tax or VAT percentage you want to charge on your orders. If you choose to ship to different destinations, you can specify a tax rate for each destination, according to the rates of that destination.

Add a standard VAT rate

  1. Log in to your One.com Control Panel and click Webshop.
  2. Click Settings and next VAT & Shipping.
  3. Check the box for Calculate VAT on orders.
  4. Enter the standard VAT rate percentage that you want to charge.
  5. Choose whether you want to calculate VAT on shipping.
  6. Click Save settings at the top of your screen.

Standard tax rate
If you choose a standard VAT rate, no VAT will be calculated on orders when you are shipping:

  • From the US to a destination outside of the state you are sending from.
  • From the EU/EFTA to a destination outside of the EU/EFTA.
  • From the EU/EFTA to a business with a valid VAT number within the EU/EFTA (VAT Reverse charged).

Add a destination-specific VAT rate

You can also choose to set a different VAT rate depending on the destination of the shipment. This will overrule the standard VAT rate. A destination-specific VAT rate can be useful if you ship to states with different VAT rates.

  1. First set a Standard VAT rate as described above.
  2. Check the box for Apply destination-specific VAT rates.
  3. Select a destination and enter a percentage for business and private customers.
  4. Click Add Row (Country) or Add row (State) if you want to add more destinations.
  5. Click Save settings at the top of your screen.

Destination tax rate
Note: the option Add row (State) is only visible when the shop is located in the US.

How is VAT/tax calculated?

VAT is included in the price that you set for each product. This is the price that is visible for your customers in your webshop. This way your customers don't get surprised by "hidden costs" at checkout.

Example:

The price of a product is 24.00 EUR including 20% VAT. The price without VAT is 24.00 / 1.2 = 20.00 EUR. Your customer will pay 4.00 EUR in VAT. Shipping costs are excluded when calculating VAT.
Calculated Tax

VAT on shipping
You can choose to calculate VAT on the shipping costs. Then the shipping costs will be included in the total price over which VAT is calculated.

Example:

The price of a product is 24.00 EUR and shipping costs are 6.00 EUR. Added together this is 30.00 EUR, including 20% VAT. The price without VAT is 30.00 / 1.2 = 25.00. Your customer will pay 5.00 EUR in VAT.
Include shipping when calculating tax

Related articles:

How can I track an order?
What payment methods can I offer in the Webshop
What options can I set for shipping?