IT Support Representatives

Are you passionate, driven, and can deliver outstanding customer service experience? Then we have the perfect position for you!

one.com (Cebu, Philippines) is looking for IT Support Representatives

Employment: Permanent Employment
Place of Work: Cebu, Philippines
CTC: Best in the industry

Role

The successful candidate will be responsible for providing timely responses to customer concerns and ensure that our customers have the best experience possible with our products.

Job Description

As a member of our support team, you will be responsible to:

Serve as the first point of contact for customers seeking assistances over Chat, Email and our Social Media Channels.
Troubleshoot and identify root causes of customer problems using a variety of internal and external tools.
Process forms, applications, and requests
Answer how-to questions and help customers navigate a variety of tools within One.com control panel
Take ownership and follow up on customer cases in a timely manner to ensure customer satisfaction
Keep yourself updated and educated about One.com products, procedures and policies

Right candidate should have:

Exceptional English verbal and written communication skills
Customer service experience or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitude
Passion in communicating with customers all day, every day
The desire to turn an unhappy customer into an advocate
The eagerness and the will to learn and improve upon their skills
Flexibility to working in rotating shifts, weekends and holidays

We look at each candidate individually and we encourage all to apply for the position as we evaluate based on your experience and skillsets rather than educational background.

What we offer

Opportunity to work with Support Team in a globally oriented company
Growth-oriented culture
Limitless learning opportunities expanding and utilizing your knowledge of web hosting and support
Opportunity to work in a multicultural environment with great colleagues
Excellent compensation with competitive benefits
Engagement activities like free meal day, birthday treats, team building events and much more!

Diversity, Inclusion, and Engagement at one.com

one.com is committed to equal employment opportunities to all applicants without attention to race, color, caste, religion, sexual orientation, gender, marital status, nationality, age, or any other characteristic protected by applicable regulation.

Are you our new colleague?

Please send a brief application and your full CV to jobcebu@one.com


one.com is one of Europe’s fastest growing web hosting companies. Today we are more than 400 employees, serve more than 1,500,000 customers and market our products in Denmark, Sweden, Norway, Germany, the Netherlands, Belgium, France, Spain, Italy, Portugal and the United Kingdom. Our vision is to offer a simple, flexible and user friendly product for the beginner as well as for the professional user.