Customer Service Agent for German Team in Copenhagen

Do you want to work in Customer Service for the biggest and fastest growing web hosting company in Scandinavia with global presence? Are you looking for an informal work environment with passion for both people and technology? Stop looking; this job opportunity might be something for you!

Your role

As a Customer Service Agent for our German team you are responsible for one of the core values of; provide our customers with exceptional customer service combined with technical expertise. You will be answering questions on chat and via email and resolve mostly technical problems. You must have a passion for customer service, skills within IT and the potential to grow within our company. We need you to deliver world-class customer support so we make our customers happy! When you succeed, we succeed.

Our requirements

We need you to be positive, open-minded and ready to help where it is needed. It is important you are committed, take responsibility and have the desire to help customers. Ideally, you worked as a Customer Service Agent before, preferably within IT. You are able to work in a team, have strong interpersonal and communication skills and the patience to work with diverse audiences with different knowledge and skill levels.

Other requirements are:

We offer

A permanent position with different tasks and challenges, in an exciting and rapidly growing company. We offer a professional and informal working environment with a casual dress culture and competent colleagues from many different nationalities, as well as a great and varied lunch agreement. The position is full-time with a minimum of 37,5 hours per week. Your working hours will be planned on a weekly schedule with 7,5 hours each day, excl. lunch, sometimes you are expected to work weekends and evenings. Anticipated start date is as soon as possible. The starting salary will be DKK 20.600 pr. month.

Are you our new colleague?

Please send a brief application and your CV to Christina on If you have any questions regarding the position, you are welcome to contact Christina (Team Supervisor) at +45 4690 7100.

We look forward to hearing from you! is one of Europe’s fastest growing web hosting companies. Today we are more than 270 employees, serve more than 1,000,000 customers and market our products in Denmark, Sweden, Norway, Germany, the Netherlands, Belgium, France, Spain, Italy, Portugal, Poland, the Czech Republic, Finland and the United Kingdom. Our vision is to offer a simple, flexible and user friendly product for the beginner as well as for the professional user.