Customer Service Agent for Dutch Team in Copenhagen
Do you want to work in Customer Service for the biggest and fastest growing web hosting company in Scandinavia with global presence? Are you looking for an informal work environment with passion for both people and technology? Stop looking; this job opportunity might be something for you!
As a Customer Service Agent for our Dutch team you are responsible for one of the core values of One.com; provide our customers with exceptional customer service combined with technical expertise. You will be answering questions on chat and via email and resolve mostly technical problems. You must have a passion for customer service, skills within IT and the potential to grow within our company. We need you to deliver world-class customer support so we make our customers happy! When you succeed, we succeed.
We need you to be positive, open-minded and ready to help where it is needed. It is important you are committed, take responsibility and have the desire to help customers. Ideally, you worked as a Customer Service Agent before, preferably within IT. You are able to work in a team, have strong interpersonal and communication skills and the patience to work with diverse audiences with different knowledge and skill levels.
Other requirements are:
- Excellent customer service mindset and experience
- Excellent computer skills
- Good and effective communication skills
- Ability to multi-task
- Your first language is Dutch, but as English is our corporate language you are comfortable with speaking, reading and writing in English
A permanent position with different tasks and challenges, in an exciting and rapidly growing company. We offer a professional and informal working environment with a casual dress culture and competent colleagues from many different nationalities, as well as a great and varied lunch agreement. The position is full-time with a minimum of 37,5 hours per week. Your working hours will be planned on a weekly schedule with 7,5 hours each day, excl. lunch, sometimes you are expected to work weekends and evenings. Anticipated start date is as soon as possible. The starting salary will be DKK 20.000 pr. month.
Are you our new colleague?
Please send a brief application and your CV to Ann (recruiter) on email@example.com. If you have any questions regarding the position, you are welcome to contact Tjalja (Team Supervisor) at +45 5094 0424
We look forward to hearing from you!