Guides & FAQ

Getting Started

Getting started

Guides
Creating a new email account
Creating a website
Creating a Bix user

General

General

Guides
Logging in to the Control Panel
Changing the password (Control Panel)
FAQ
When will my web space be set up?
How do I choose a good password?
How do I protect my password?
What should I do with the email asking for my password?
How do I clear my browser's cache?
Where can I see the disk usage for my web space?
How do I create a new login?
How do I log in to my web space?
How do I create a guest user?

Homepage

Web Editor

Guides
Getting started with Web Editor
VIDEO: How do I create a webpage with Web Editor?
VIDEO: 6 tips for designing pages in Web Editor
Recreate pages from WebCreator in Web Editor
FAQ
What is Web Editor?
Where can I find a video introduction to Web Editor?
What is required for me to be able to use Web Editor?
What do the icons in Web Editor mean?
Which templates can I use in Web Editor?
How do I change template for an existing page?
How do I create a page with a different template?
How do I add a component to a page in Web Editor?
How do I move a component from a template to a page?
How do I make a link in Web Editor?
How do I make a mailto-link in Web Editor?
How do I create a link on an image in Web Editor?
How do I remove a link in Web Editor?
How do I insert a main menu?
How do I insert a sub menu?
How do I add a new page?
How do I add a subpage?
How do I hide a page?
How do I delete a page?
How do I make a page my Start Page?
How do I make my Start Page an ordinary page?
How do I use Google Web Fonts in Web Editor?
How do I insert my Google Analytics code?
How do I show a big version of my image?
How do I embed albums from the Gallery in Web Editor?
How do I add a guestbook in Web Editor?
Guides
Using the Gallery
FAQ
How big videos can I upload to the Gallery?
Which video formats can I import to the Gallery?
How do I embed albums from the Gallery in Web Editor?
How do I upload videos to the Gallery?

Blog

Guides
Creating a blog
Administration of the blog
Using the blog
Troubleshooting Blog
FAQ
Which templates can I use for my blog?

WebCreator

Guides
Creating a web page in WebCreator
Using WebCreator
Webcreator functions
Troubleshooting WebCreator
Recreate pages from WebCreator in Web Editor
FAQ
How do I export a guestbook from WebCreator?

MySQL & PHP

Guides
Update your MySQL password
PHP configuration
FAQ
How do I make a backup of my database?
Is there a size limit for my database?
How do I create a connection to the database?
How do I access the database using phpMyAdmin?
What is PHP safe mode and open basedir?
Where can I find information on PHP?
What is the PHP connection string?
Where can I find the File System Path for my domain?

FTP

Guides
Setting or changing password (FTP)
FAQ
What is FTP?
Where can I obtain a FTP client?
How do I log on using FTP?
Where should I place my files?

SSH & SFTP

FAQ
How do I activate SSH for my web space?
Which features are available for SSH?
How do I connect to my web space using SSH?
How do I log on using SFTP?
How do I connect to an SFTP server with FileZilla?
How do I connect to an SFTP server with Cyberduck?

File Manager

Guides
Using File Manager

1-click WordPress

Guides
Using 1-click WordPress with One.com

Advanced

Guides
Logfiles
FAQ
How do I set up FormMail?
How do I manage SSL for my website?
Which browsers do not support the new certificates?

Email

Email

Guides
Creating a new email account
Mail Administration
Setting up a vacation message/Out of office auto reply
FAQ
How do I create a mail account?
How do I change my mail password?
What size emails can I send and recieve?
What is IMAP and POP3?
Can I use SSL with my email?
Can I specify a fixed size for my mail accounts?
What is an alias?
How do I create an email alias?
How do I set up a mail account in, for example, Outlook?
Can I use your SMTP server?
My (smtp) port 25 is closed. Can I still send via you?
Can I send mails from my website?

Webmail

Guides
Logging on to webmail
Using webmail
FAQ
How do I use webmail?
How do I change my mail password?
The webmail passwords do not work?

Email setup

Guides
Setting up Microsoft Outlook 2013
Setting up Microsoft Outlook 2010
Setting up Microsoft Outlook 2007
Setting up Microsoft Outlook 2003
Setting up Microsoft Outlook 2011 for Mac
Setting up Outlook Express
Setting up Thunderbird
Setting up Opera Mail
Setting up Mail OS X
Setting up Windows Mail
Setting up Windows Live Mail
Setting up Windows Live Mail 2011
Setting up Windows Phone
Setting up Nokia/Symbian Mobile Phones
Setting up mail on iPhone/iPad - iOS 6
Setting up mail on iPhone/iPad - iOS 7
Setting up Android Email
Setting up a Mobile Phone

Exchange Active Sync (Beta)

FAQ
What is Exchange Active Sync?
Using Exchange Active Sync on iPhone
Using Exchange Active Sync on Android

Calendar & Contacts

FAQ
What is CalDAV?
How do I sync the calendar with my Mac using CalDAV?
How do I sync the calendar with my iPhone or iPad using CalDAV?
What is Exchange Active Sync?
How do I use Exchange Active Sync on iPhone?
How do I use Exchange Active Sync on Android?

Virus & Spam

Guides
Configuring virus and spam filter
FAQ
How do I configure the spam filter?
How do I configure the virus filter?

Bix

Bix

Guides
Using Bix
Creating a Bix user
Using Bix on Windows
Using Bix on Mac
Using Bix on iPhone
Using Bix on iPad
Using Bix on Android
FAQ
What is Bix?
How to get started with Bix?
Where can I download the Bix software?
Can I access Bix by FTP?
How do I share Bix with others?
How do I share in Bix for Windows?
How do I delete Bix?
How do I delete a folder only on my computer?
How do I synchronize a folder on my computer?
How do I upload a file in Bix's File Manager?
How do I access Bix with WebDAV?
Where do I find the WebDAV address for my drive?
How do I uninstall Bix on my Mac?
What file types are excluded from Bix sync?
What are the system requirements for Bix?
What are the system requirements for .NET Framework?
What does the error message in Bix mean?
What is encryption?
How do I change the storage time for Bix?

Domain

Domain

FAQ
What are add-on domains?
Why is my .dk domain not working?
Who is registered as the domain owner?
What is an Internationalized Domain Name (IDN)?
Who is Domain Registry Of America (DROA)?
Who do I pay the annual domain fee to?
Can I change the name of my domain?
How do I create a sub-domain?
How do I redirect my users to a different domain/site?

Domain transfer

FAQ
How do I transfer my domain to One.com?
How do I transfer my .com/.net/.org domain to One.com?
How do I transfer my .se domain to One.com?
How do I transfer my .nu domain to One.com?
How do I transfer my .be domain to One.com?
How do I transfer my .nl domain to One.com?
How do I transfer my .dk domain to One.com?
How do I transfer my .de domain to One.com?
How do I transfer my .it domain to One.com?
How do I transfer my .es domain to One.com?
How do I transfer my .fr/.re/.yt/.pm/.wf/.tf domain to One.com?
How long does it take to transfer a domain to One.com?
Why has my .dk domain not been transferred?

DNS

Guides
Manage your DNS settings
FAQ
What is DNS?
Which DNS records are available?
What is TTL?
What is priority?
How do I add SRV records for Office 365?

Subscription

Subscription

Guides
Changing contact details
Updating subscription
Updating credit card details for automatic renewal payment
FAQ
How can I pay?
Cancellation - how do I cancel my subscription?
When will I receive a renewal invoice?
What is the One.com Referral Program?