How do I configure the spam filter?

Our spam filter uses a penalty point system. If you turn on the spam filter, all your mails will be given points depending on how closely their appearance matches that of spam mail. Mails given many points are probably spam mail.

If an e-mail is given more points than the warning level, the message [SPAM WARNING] is added to the subject field. If an e-mail is given more points than the kill level, the mail is deleted.

We recommend that the following spam filter values are used:
Warning level 6
Kill level 8

If the warning and kill levels are given identical values or if the kill level is set below the warning level, no warnings will be issued because e-mails will just be deleted.

To set up the filter on your mail account, log onto the control panel for each mail account. This is accessed via www.one.com.

Filter administration requires a mail account, it is important that a mail account has been set up in the control panel. Refer also to How do I set up a mail account?' in our FAQ.

We have produced a guide which shows how to configure the filter. Click here to view the guide